Job summary
If you are a caring, organised and flexible team player, have good literacy, numeracy and excellent keyboard skills you could be just the person we are looking for! You will have previous office experience and be committed to delivering a high standard of service to our oncology patients. This post will concentrate on the aspects of ensuring that patient notes are fully prepared for clinics, registering new patients and booking appointments in line with national and local targets. Please note this position is based at Kent & Canterbury hospital. Main duties of the job
Other duties will include but not be confined to reception duties and ensuring filing/health records/archiving and other tasks are dealt with appropriately and support is provided as designated to all areas of Patient Services. About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey. We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre. Job description
Job responsibilities
We've provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children). All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Person Specification
Qualifications
Essential
Good standard of general education Level 3 NVQ Keyboard skills Desirable
Formal qualification in keyboard skills Formal qualification relevant to role i.e. customer IT qualifications Educated to GCSE/GCE level Experience and Knowledge
Essential
Experience allied to the role e.g. customer service, dealing with people Experience of work requiring a methodical and organised approach Patient administration experience Desirable
Experience of working within a hospital/public sector setting Experience of a variety of IT systems e.g. Word/Excel/hospital administration systems Skills
Essential
Knowledge of confidentiality Telephone skills Awareness of cultural and individual differences among the patients, carers and colleagues Medical terminology Ability to prioritise workload Organised and methodical, team player, flexible Desirable
Experience of a variety of word processing packages Other office systems knowledge Time management skills Able to deal with busy workload Evidence of self-motivation Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust Address
Kent & Canterbury Hospital Ethelbert Road Canterbury CT1 3NG Employer's website
https://www.mtw.nhs.uk/ (Opens in a new tab)
#J-18808-Ljbffr
If you are a caring, organised and flexible team player, have good literacy, numeracy and excellent keyboard skills you could be just the person we are looking for! You will have previous office experience and be committed to delivering a high standard of service to our oncology patients. This post will concentrate on the aspects of ensuring that patient notes are fully prepared for clinics, registering new patients and booking appointments in line with national and local targets. Please note this position is based at Kent & Canterbury hospital. Main duties of the job
Other duties will include but not be confined to reception duties and ensuring filing/health records/archiving and other tasks are dealt with appropriately and support is provided as designated to all areas of Patient Services. About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey. We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre. Job description
Job responsibilities
We've provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children). All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Person Specification
Qualifications
Essential
Good standard of general education Level 3 NVQ Keyboard skills Desirable
Formal qualification in keyboard skills Formal qualification relevant to role i.e. customer IT qualifications Educated to GCSE/GCE level Experience and Knowledge
Essential
Experience allied to the role e.g. customer service, dealing with people Experience of work requiring a methodical and organised approach Patient administration experience Desirable
Experience of working within a hospital/public sector setting Experience of a variety of IT systems e.g. Word/Excel/hospital administration systems Skills
Essential
Knowledge of confidentiality Telephone skills Awareness of cultural and individual differences among the patients, carers and colleagues Medical terminology Ability to prioritise workload Organised and methodical, team player, flexible Desirable
Experience of a variety of word processing packages Other office systems knowledge Time management skills Able to deal with busy workload Evidence of self-motivation Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust Address
Kent & Canterbury Hospital Ethelbert Road Canterbury CT1 3NG Employer's website
https://www.mtw.nhs.uk/ (Opens in a new tab)
#J-18808-Ljbffr
