Clinical Administrator

Job summary Please apply for this vacancy via the St Catherines Hospice Website where you can find a detailed Job Description. Main duties of the job Are you an experienced Administrator looking for your next challenge? We have an exciting opportunity to join our friendly Clinical Services Support Team. The successful candidate will have current experience of working within a challenging administrative environment, with advanced ICT skills (Outlook, Word and Excel). Call-handling or busy reception experience is essential. You will possess first-rate communication and organisational skills and an ability to prioritise workload; paying attention to detail is vital within this role. Excellent customer service skills and capacity to work on your own initiative, as well as part of a team, are key. You will be providing high quality, wide-ranging administrative support across all clinical service areas including Community, Wellbeing and Advice Line teams. Flexibility is required for this role and the ability to work well within teams maintaining a clear understanding of the administrative needs and deliverables for each service area. About us When you join St Catherines, you'll be joining a supportive team all working towards a big ambition: to help everyone face death informed, supported and pain-free. If that sounds like something you'd find fulfilling, please apply today. Employees at St Catherines Hospice can enjoy a variety of benefits including: 25 days holiday, increasing with length of service to 30 days + public holidays Option to buy or sell up to 1 week of annual leave Day off for volunteering Day off for moving house Blue Light Card Cycle to work scheme Eye test vouchers Generous Pension Up to 9% employer contributions or honour of NHS pension Enhanced maternity/adoption pay Life Assurance 4x basic salary Pay enhancement of unsocial hours Flu Jabs Counselling Offering Discounted Gym Schwartz rounds Wellbeing Supervision (aka clinical supervision) Career pathway and progression We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL. Job responsibilities The successful candidate will have current experience of working within a challenging administrative environment, with advanced ICT skills (Outlook, Word and Excel). Call-handling or busy reception experience is essential. You will possess first-rate communication and organisational skills and an ability to prioritise workload; paying attention to detail is vital within this role. Excellent customer service skills and capacity to work on your own initiative, as well as part of a team, are key. You will be providing high quality, wide-ranging administrative support across all clinical service areas including Community, Wellbeing and Advice Line teams. Flexibility is required for this role and the ability to work well within teams maintaining a clear understanding of the administrative needs and deliverables for each service area. Person Specification Qualifications Essential Educated to at least GCSE C in English and Maths. Qualification (RSA) in Secretarial/Administration or equivalent administrative experience. Evidence of continuing personal and professional development. Desirable Additional computer skills qualifications e.g., ECDL Attitude and Behaviours Essential Willingness and desire to embrace change innovation and progress to support patient care. Self-reliant, highly motivated and able to take initiative. High standard of diplomacy, integrity and reliability. Problem solver and flexible creative thinker. Calm and capable approach to difficult situations. Willingness and ability to vary work hours when required. A positive assertive attitude to all aspects of work and development. Professional, confident and compassionate approach to work. Resilient practitioner with the ability to work under pressure at times. Willingness to learn new skills and undertake further study related to role. Confidence and self-awareness of own limitations and professional boundaries. Ability to demonstrate and model St Catherine's values in all aspects of work. Experience Essential Excellent communication both verbal and written interpersonal and the ability to communicate matters clearly and precisely. Experience and high-level skills in a wide range of information technology applications i.e., word processing, Excel spreadsheets, PowerPoint and databases, Zoom and Teams. Excellent organisational and time management skills. Experience of working across boundaries. Excellent attention to detail including proofreading. Ability to manage a variety of tasks concurrently. Confident communicator. Understanding of confidentiality and data protection issues. Desirable Recent voluntary sector experience. Recent health care sector experience. Ability to use shorthand or other speed writing technique. Call handling experience. Employer details Employer name St Catherine's Hospice Address Grace Holland Avenue, Pease Pottage, Crawley, West Sussex, RH11 9SL Employer's website

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