Job summary
An exciting opportunity exists to work in a dynamic and motivated team providing administration support to the North Adult CMHT.
The North CMHT is a local mental health team based at Southey Hill. We provide care and treatment for individuals experiencing mental health problems who live in the community.
This post is primarily focused on coordinating unplanned interventions and support for people awaiting allocation to a named worker. This will include the management of a clinic diary, allocating tasks to clinical staff members, the management of the email inbox, and dealing with complex and challenging telephone calls from internal and external organisations.
You must be able to organise your own workload, prioritise your work effectively, and have the ability to work on your own initiative, as well as an awareness of issues in relation to confidentiality.
Please be advised there is a cap on applications and once reached this post will be closed.
Main duties of the job
Providing dedicated administration/secretarial support to all Clinical staff within the locality MDT's. Arranging and attending professional meetings and MDT meetings. Taking minutes and distributing minutes/notes both internally and externally. Providing cover for MDT's and any other meetings as required. Being the lead for providing admin support for the individual care group you are allocated to and providing cross cover where required. Providing cover for the management of clinics across the service, including booking/cancelling appointments and ensuring associated correspondence is accurate and timely. Providing reception and telephony cover for reception/outpatient clinics when required to meet the needs of the service. About us
At SHSC, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.
Job description
Job responsibilities
Dedicated admin support for clinical staff The provision of an effective admin service to all staff and the wider multi-disciplinary team including typing of letters, reports, emails, audio transcription, and completion of appropriate forms in the Patient Administration System. Dealing with incoming correspondence, checking information received and responding where appropriate. Maintaining an electronic diary and personal appointment system for all clinicians as required by individual staff. Organising meetings, booking rooms/venues, and arranging hospitality etc. Supporting meetings chaired or attended by medics/clinicians and being sensitive to the issues under discussion, preparing notes/agendas, and taking minutes as requested. Meetings may involve internal and external participants. Providing support to the CTMs with new starters in relation to training and documentation. Referral Management Attendance at the weekly MDTs and updating referrals/waiting lists. Clinic Administration Providing cross cover in the absence of the Medical Secretaries to Consultants. Providing clinical administration to all staff in the care groups. Providing diary management where required. Communication Dealing with incoming telephone calls, taking messages where appropriate. This will sometimes involve dealing with urgent criteria or challenging situations. Accurately inputting data using various forms, formats, and systems including the Patient Information System. Operating internal information systems ensuring accurate and up-to-date information is processed and maintained. Typing - team typing, team transcription, report typing, medic letters via BigHand dictation. Processing correspondence. Liaising with clinicians. Phone calls - effective message taking, fielding calls, diverting calls, use of Patient Information System. Outcomes from triage assessments and appointments, e.g. for transfer of care, sending letters etc. Liaising with service users, carers, GPs, voluntary agencies, police, ambulance service, and a wide range of medical, nursing and other staff both internal and external. Management/Human Resource Maintaining a flexible and responsive approach to tasks whilst self-directing workload through careful time management within broad procedural guidelines. Providing support for newer or less experienced members of staff within the team. Other/General Admin Being able to work between Trust sites where required to help support the running of the services. The post holder will be expected to support and adhere to general building protocols in relation to health, safety, and security. Service Development Responsible for ensuring that Trust policies are followed within the service(s) and proposing improvements to administrative policies and processes to ensure the smooth running of the function. Person Specification
Qualifications
Essential
Good standard of education at GCSE level or higher. RSA 3 Word Processing/Typewriting or equivalent. GCSE in English language or equivalent. Training to Vocational Level 3 in business admin or equivalent level of experience. Desirable
Knowledge of Patient Information System. Experience
Essential
Previous admin/secretarial experience gained in a similar role. Desirable
Experience of working in an NHS/healthcare environment. Previous experience of working with diverse and vulnerable populations. Knowledge
Essential
Responsible approach to dealing with confidential issues. Wide range of admin skills, including minute taking. Ability to prioritise workload and manage own workload effectively. Ability to work as part of a team. Desirable
Ability to research/access information. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sheffield Health and Social Care NHS Foundation Trust Address
Northlands Community Health Centre
Southey Hill
Sheffield
S5 8BE
Employer's website #J-18808-Ljbffr
An exciting opportunity exists to work in a dynamic and motivated team providing administration support to the North Adult CMHT.
The North CMHT is a local mental health team based at Southey Hill. We provide care and treatment for individuals experiencing mental health problems who live in the community.
This post is primarily focused on coordinating unplanned interventions and support for people awaiting allocation to a named worker. This will include the management of a clinic diary, allocating tasks to clinical staff members, the management of the email inbox, and dealing with complex and challenging telephone calls from internal and external organisations.
You must be able to organise your own workload, prioritise your work effectively, and have the ability to work on your own initiative, as well as an awareness of issues in relation to confidentiality.
Please be advised there is a cap on applications and once reached this post will be closed.
Main duties of the job
Providing dedicated administration/secretarial support to all Clinical staff within the locality MDT's. Arranging and attending professional meetings and MDT meetings. Taking minutes and distributing minutes/notes both internally and externally. Providing cover for MDT's and any other meetings as required. Being the lead for providing admin support for the individual care group you are allocated to and providing cross cover where required. Providing cover for the management of clinics across the service, including booking/cancelling appointments and ensuring associated correspondence is accurate and timely. Providing reception and telephony cover for reception/outpatient clinics when required to meet the needs of the service. About us
At SHSC, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.
Job description
Job responsibilities
Dedicated admin support for clinical staff The provision of an effective admin service to all staff and the wider multi-disciplinary team including typing of letters, reports, emails, audio transcription, and completion of appropriate forms in the Patient Administration System. Dealing with incoming correspondence, checking information received and responding where appropriate. Maintaining an electronic diary and personal appointment system for all clinicians as required by individual staff. Organising meetings, booking rooms/venues, and arranging hospitality etc. Supporting meetings chaired or attended by medics/clinicians and being sensitive to the issues under discussion, preparing notes/agendas, and taking minutes as requested. Meetings may involve internal and external participants. Providing support to the CTMs with new starters in relation to training and documentation. Referral Management Attendance at the weekly MDTs and updating referrals/waiting lists. Clinic Administration Providing cross cover in the absence of the Medical Secretaries to Consultants. Providing clinical administration to all staff in the care groups. Providing diary management where required. Communication Dealing with incoming telephone calls, taking messages where appropriate. This will sometimes involve dealing with urgent criteria or challenging situations. Accurately inputting data using various forms, formats, and systems including the Patient Information System. Operating internal information systems ensuring accurate and up-to-date information is processed and maintained. Typing - team typing, team transcription, report typing, medic letters via BigHand dictation. Processing correspondence. Liaising with clinicians. Phone calls - effective message taking, fielding calls, diverting calls, use of Patient Information System. Outcomes from triage assessments and appointments, e.g. for transfer of care, sending letters etc. Liaising with service users, carers, GPs, voluntary agencies, police, ambulance service, and a wide range of medical, nursing and other staff both internal and external. Management/Human Resource Maintaining a flexible and responsive approach to tasks whilst self-directing workload through careful time management within broad procedural guidelines. Providing support for newer or less experienced members of staff within the team. Other/General Admin Being able to work between Trust sites where required to help support the running of the services. The post holder will be expected to support and adhere to general building protocols in relation to health, safety, and security. Service Development Responsible for ensuring that Trust policies are followed within the service(s) and proposing improvements to administrative policies and processes to ensure the smooth running of the function. Person Specification
Qualifications
Essential
Good standard of education at GCSE level or higher. RSA 3 Word Processing/Typewriting or equivalent. GCSE in English language or equivalent. Training to Vocational Level 3 in business admin or equivalent level of experience. Desirable
Knowledge of Patient Information System. Experience
Essential
Previous admin/secretarial experience gained in a similar role. Desirable
Experience of working in an NHS/healthcare environment. Previous experience of working with diverse and vulnerable populations. Knowledge
Essential
Responsible approach to dealing with confidential issues. Wide range of admin skills, including minute taking. Ability to prioritise workload and manage own workload effectively. Ability to work as part of a team. Desirable
Ability to research/access information. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sheffield Health and Social Care NHS Foundation Trust Address
Northlands Community Health Centre
Southey Hill
Sheffield
S5 8BE
Employer's website #J-18808-Ljbffr
