Clinical Deputy General Manager

Clinical Deputy General Manager Who We Are Loveday & Co. offers over 100 years of combined experience in elderly care, healthcare and hospitality. Loveday is recognised as the premier provider of luxury care services in London. About the Property Main Building: 37 bed luxury hospitality driven residential nursing care set within a Grade II listed building in 16 acres of landscaped grounds catering to residential nursing care, memory care, respite and rehab/recovery. 20 bed luxury hospitality driven post operative rehabilitation set 16 acres of landscaped grounds. Set over two floors, the property will provide residential and day patient rehabilitation as well as “drop in” fitness programmes. The Mission: We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award winning first home in Chelsea Loveday, we are expanding across London with both additional properties and innovative new services for seniors. Scope: Loveday & Co. offers care services in both traditional care homes and specialized rehabilitation facilities. As a Clinical Deputy General Manager, you will play a vital role in supporting our members' well-being and independence, regardless of the setting. Reward Package: Access to our Employee Assistance Programme Health Care Cash Plan/Private Health insurance Company pension plan Access to Perkbox, discounts platform Opportunities for Training & Development Discretionary bonus Employee Recognition Programmes Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London. Main Responsibilities: Clinical Leadership and Management: Provide leadership and support for clinical and care colleagues, and act as a champion for members’ safety and dignity. Work with the general manager to formulate strategies for service development or changes in service provision and support implementation. Comply with the clinical governance framework and all activities related to it, including participation in the clinical audit programme. Develop monitoring and reporting systems which promote the delivery of safe, effective, and high-quality services. Ensure that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used by colleagues. Act as a role model for good clinical and care governance practice. Liaise with GPs and other (local) health professionals to ensure that members receive the medical and clinical support they require. Demand high quality service delivery focused on members individually assessed needs. Staff Supervision and Development: Supervises the rehab centre manager, nurses and care coordinators on a day-to-day basis and through formal clinical supervision. Maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available. Assist in the recruitment, training, and mentorship of nursing and care staff, fostering a culture of continuous learning and improvement. Conduct performance evaluations, identify training needs, and create development plans to enhance staff skills and competencies. Monitor staffing levels and coordinate schedules to ensure appropriate coverage that meets the needs of members and regulatory standards. Quality Assurance and Compliance: Ensure the home adheres to all regulatory and accreditation standards, including health and safety, infection control, and safeguarding. Conduct regular audits, clinical reviews, and risk assessments, taking corrective actions as needed to maintain high standards of care. Work closely with the General Manager and Director of Care & Compliance to implement quality improvement initiatives, monitoring outcomes, and adapting strategies to enhance care delivery. Member and Family Engagement: Together with the General Manager act as a point of contact for members and their families, addressing concerns and queries in a timely and sensitive manner. Coordinate and participate in family meetings, ensuring effective communication and fostering positive relationships with members' loved ones. Promote a warm, welcoming, and supportive environment for members and their families, emphasizing respect and dignity in all interactions. Administrative and Operational Support: Assist with budgeting, resource management, and inventory control to ensure the home operates efficiently and within financial guidelines. Support the General Manager in maintaining accurate records, documentation, and reports in compliance with legal and organizational requirements. Take responsibility for the home’s operation in the absence of the Registered General Manager, including emergency decision-making and delegation of tasks as required. Carrying out any other tasks that may be reasonably assigned to you. This role requires an active nurse pin with the NMC. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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