Clinical Lead Manager for HIU and Community Matrons

Job summary An exciting opportunity has arisen for a highly motivated, enthusiastic experienced registered nurse to join Norwich Place as a Clinical Operations Manager supporting both the High Intensity User Service and Norwich Community Matron team. Both teams work with service users to promote self-management of chronic long-term conditions while managing any acute episodes to ensure the patient receives the Right Treatment in the Right place. You will work out of several NCHC locations in Norwich and some travel across the County would be expected as part of your staff support provision. Main duties of the job To provide clear operational leadership and line management to staff working in Community teams within your portfolio. Alongside the leadership of both teams, the successful candidate will be expected actively look for, and progress, opportunities to improve and develop both services, working with our system partners to support patient autonomy. The post holder will ensure NCHC's annual priorities, goals and behaviours are embedded within the team and place, contributing to staff wellbeing, and working alongside our key partners and stakeholders to ensure patients receive a seamless and integrated service. High Intensity User Service (HIU) The HIU service aims to work with the most vulnerable clients across the health and care system. We identify frequent users of unscheduled care and using a client centred, coaching model, work holistically with service users to set goals and identify practical support to empower positive behavioural change. Norwich Community Matrons The team provide advanced case management and clinical nursing care to patients with long term conditions who are often high intensity users of both primary and secondary care. You will work closely with PCN and NCHC community team colleagues to assess and provide advanced level interventions for patients with long term conditions. About us Norfolk Community Health and Care NHS Trust is an organisation assessed as being 'Outstanding' by Care Quality Commission in 2018. If you would like to be part of an outstanding organisation that delivers high quality personalised care, supports innovation, that is committed to delivering quality services in our local Communities, and promotes an open and fair culture, then please apply to work with us. You will receive support and development through in service training, regular appraisals, a personal development plan and clinical supervision. Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title Job description Job responsibilities To facilitate the delivery of service specifications and key performance indicators. To work with all healthcare professionals and statutory/non-statutory agencies to provide a seamless, integrated service to our service users/patients. To be responsible for the professional leadership of defined teams within Place Locality, demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude to promote confidence in the team and the service. Deputise for other Clinical Operations Managers & Clinical Leads as required. To explore current practice, identifying areas for development. To provide professional clinical leadership to the Integrated Community Team within own sphere of practice. To work within the integrated team to prevent unnecessary admission to hospital. To ensure services can provide in-reach to inpatient units and procured beds where required. Person Specification Qualifications Essential RGN with current NMC registration Mentorship preparation/ENB 998 1st Level degree or nursing diploma working towards nursing degree Evidence of Continuing Professional Development and its application. Recognised Management Qualification or evidence of working at that level Desirable Masters degree Independent/supplementary prescribing qualification Advanced Assessment qualification Leg Ulcer Management Qualification Experience Essential Experience of working at band 6 level or above within a community team Evidence of clinical and professional leadership skills Desirable Experience of leading a team Experience of managing budgets Skills/Knowledge and Abilities Essential Knowledge of additional specialist areas through in-house training & short courses Excellent communicator Ability to prioritise and manage stressful situations Highly motivated Able to provide high standards of care Tact & diplomacy Ability to talk to patients & careers and members of the health care team. Empathy & sensitivity Ability to use own initiative Good observational & reporting skills Concentrate when undertaking patient care and inputting data/patient records Good interpersonal skills. A team player Work pro-actively to accommodate patient/service needs Will be able to make own travel arrangements to patients' homes, clinics, base and meetings etc., as required Be able to kneel, bend & stoop, and work in cramped environments Be able to manoeuvre limbs of around 5-6 kg Be able to manoeuvre patients using handling aids Have a good level of IT skills Desirable Be aware of Assistive Technology. Change management Personal and People Development Essential Be aware of own limitations & able to gain support where necessary. Strong commitment to service development & positive change Highly developed interpersonal skills with attention to details Influencing skills and ability to negotiate at all levels. Experience of developing policies and procedures Personal Attributes/Behaviours Essential Pro-active and committed Professional appearance Strong commitment to service development & positive change Be reliable Other Essential Must hold full valid driving licence and have access to a vehicle. Able to communicate effectively in written and verbal English language Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. Employer details Employer name Norfolk Community Health and Care NHS Trust Address Norwich Community Hospital Norwich NR2 3TU

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