Job summary
An exciting Band 5 opportunity has arisen to further improve the Diabetes & Endocrinology Team.
To ensure the successful management and leadership of the Clinical Office and Booking Office team for Diabetes & Endocrinology services in line with Trust Values, Strategic Objectives, Policies and Procedure. It is a full-time post of 37.5 hours. The candidate requires a high level of organisational skills, attention to detail, and someone who is good at communicating with a wide range of health care professionals.
Main duties of the job
Effectively manage the clinical office, administration and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures. Directly line manage the clinical office and booking office staff including appraisals, training and six week review meetings, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave/sickness. Deputising for the assistant service manager during periods of leave only for appropriate/specific tasks and as agreed.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Job description
Job responsibilities
Effectively manage the clinical office, administration and Outpatient clinic capacity to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures. Line Manager for the clinical office staff, reception staff, ward reception staff including appraisal, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures. Robust planning and recording of all types of leave including annual leave, special leave, and sickness for Clinical Office staff. Facilitating regular team meetings with clinical office team. Support the Service Management to ensure clinic capacity is maintained to prevent two-week-rule and 18 week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors, Lead Orthoptist and Nursing team, to arrange availability of staff. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave and overall management of the transcriptions calendar. Escalate any operational or capacity issues to Service Management to ensure compliance with Trust targets and quality of patient care. Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken. Review local standard office procedures and policies ensuring they are current and meet the requirements of the service and make changes to these policies when required. Manage and book out the patients on the daily ASI lists through eRS identifying and raising sub-speciality capacity issues with Service Management. Check and action Advice and Guidance requests from GPs daily, expedite Consultant triage and respond back to the provider within 48 hours. Must be conversant with Cerner, Evolve, LUNA, Locums nest and any other system relevant to your role. Must have working knowledge of these systems for in-putting and extracting relevant data in line with attendance at weekly non-admitted PTL meetings. Undertake projects as directed by the Service Manager.
Person Specification
Experience
Essential
Substantial NHS administration experience Use of computer packages such as databases, excel Experience of working in a front line position with the General Public Desirable
Previous NHS Acute Hospital knowledge Knowledge
Essential
Trust vision, values, strategic objectives and key work programmes Desirable
Comprehensive knowledge of 18 week RTT target Skills
Essential
Ability to work independently Ability to effectively communicate at all levels Excellent communication skill verbal and written Excellent interpersonal skills Experience of managing complex situations in a busy and fast-paced environment Organisation of work Prioritising workload Computer skills in excel and email Willingness to attend in-house training Ability to liaise with all levels of staff Other requirements
Essential
Ability to travel between Trust sites Ability to be flexible to meet the needs of the team, the service and the Trust Ability to work as part of a team Calm approach at all times especially when under pressure of time constraints Ability to prioritize and organize own workload Qualifications
Essential
Degree or demonstrable equivalent practical experience of working in an admin team setting ECDL or equivalent IT literacy Desirable
Proof of completion of a management training course
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ashford & St. Peter's Hospitals NHS Foundation Trust Address
Ashford and St Peter's Hospitals
Guildford Rd
Lyne, Chertsey
KT16 0PZ
Employer's website #J-18808-Ljbffr
An exciting Band 5 opportunity has arisen to further improve the Diabetes & Endocrinology Team.
To ensure the successful management and leadership of the Clinical Office and Booking Office team for Diabetes & Endocrinology services in line with Trust Values, Strategic Objectives, Policies and Procedure. It is a full-time post of 37.5 hours. The candidate requires a high level of organisational skills, attention to detail, and someone who is good at communicating with a wide range of health care professionals.
Main duties of the job
Effectively manage the clinical office, administration and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures. Directly line manage the clinical office and booking office staff including appraisals, training and six week review meetings, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave/sickness. Deputising for the assistant service manager during periods of leave only for appropriate/specific tasks and as agreed.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Job description
Job responsibilities
Effectively manage the clinical office, administration and Outpatient clinic capacity to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures. Line Manager for the clinical office staff, reception staff, ward reception staff including appraisal, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures. Robust planning and recording of all types of leave including annual leave, special leave, and sickness for Clinical Office staff. Facilitating regular team meetings with clinical office team. Support the Service Management to ensure clinic capacity is maintained to prevent two-week-rule and 18 week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors, Lead Orthoptist and Nursing team, to arrange availability of staff. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave and overall management of the transcriptions calendar. Escalate any operational or capacity issues to Service Management to ensure compliance with Trust targets and quality of patient care. Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken. Review local standard office procedures and policies ensuring they are current and meet the requirements of the service and make changes to these policies when required. Manage and book out the patients on the daily ASI lists through eRS identifying and raising sub-speciality capacity issues with Service Management. Check and action Advice and Guidance requests from GPs daily, expedite Consultant triage and respond back to the provider within 48 hours. Must be conversant with Cerner, Evolve, LUNA, Locums nest and any other system relevant to your role. Must have working knowledge of these systems for in-putting and extracting relevant data in line with attendance at weekly non-admitted PTL meetings. Undertake projects as directed by the Service Manager.
Person Specification
Experience
Essential
Substantial NHS administration experience Use of computer packages such as databases, excel Experience of working in a front line position with the General Public Desirable
Previous NHS Acute Hospital knowledge Knowledge
Essential
Trust vision, values, strategic objectives and key work programmes Desirable
Comprehensive knowledge of 18 week RTT target Skills
Essential
Ability to work independently Ability to effectively communicate at all levels Excellent communication skill verbal and written Excellent interpersonal skills Experience of managing complex situations in a busy and fast-paced environment Organisation of work Prioritising workload Computer skills in excel and email Willingness to attend in-house training Ability to liaise with all levels of staff Other requirements
Essential
Ability to travel between Trust sites Ability to be flexible to meet the needs of the team, the service and the Trust Ability to work as part of a team Calm approach at all times especially when under pressure of time constraints Ability to prioritize and organize own workload Qualifications
Essential
Degree or demonstrable equivalent practical experience of working in an admin team setting ECDL or equivalent IT literacy Desirable
Proof of completion of a management training course
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ashford & St. Peter's Hospitals NHS Foundation Trust Address
Ashford and St Peter's Hospitals
Guildford Rd
Lyne, Chertsey
KT16 0PZ
Employer's website #J-18808-Ljbffr
