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Clinical Office Team Leader, Diabetes and Endocrine, Chertsey
Client:
Ashford & St. Peter's Hospitals NHS Foundation Trust Location:
Chertsey, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
49a247a366d6 Job Views:
6 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job summary An exciting Band 5 opportunity has arisen to further improve the Diabetes & Endocrinology Team. To ensure the successful management and leadership of the Clinical Office and Booking Office team for Diabetes & Endocrinology services in line with Trust Values, Strategic Objectives, Policies and Procedure. It is a full-time post. The candidate requires a high level of organisational skills, attention to detail, and effective communication with a wide range of health care professionals. Main duties of the job Effectively manage the clinical office, administration, and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, in line with the Trust Values, Policies and Procedures. Directly line manage the clinical office and booking office staff, including appraisals, training, and six-week review meetings, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave/sickness. Deputise for the assistant service manager during periods of leave only for appropriate/specific tasks and as agreed. About us Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists, and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey, and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits, and flexibility to shape our workforce around our patient care. Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team. Although it isn't the Trust's normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible. Job responsibilities Effectively manage the clinical office, administration, and Outpatient clinic capacity to agreed Standard Operating Procedures and Key Performance Indicators, in line with the Trust Values, Policies and Procedures. Line Manager for the clinical office staff, reception staff, and ward reception staff including appraisal, monitoring and managing sickness, capability, disciplinary, and mandatory training in line with Trust policies and procedures. Robust planning and recording of all types of leave including annual leave, special leave, and sickness for Clinical Office staff. Facilitating regular team meetings with the clinical office team. Support the Service Management to ensure clinic capacity is maintained to prevent two-week-rule and 18-week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors, Lead Orthoptist, and Nursing team, to arrange availability of staff. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave and overall management of the transcriptions calendar. Escalate any operational or capacity issues to Service Management to ensure compliance with Trust targets and quality of patient care. Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken. Review local standard office procedures and policies ensuring they are current and meet the requirements of the service and make changes to these policies when required. Manage and book out the patients on the daily ASI lists through eRS identifying and raising sub-speciality capacity issues with Service Management. Check and action Advice and Guidance requests from GPs daily, expedite Consultant triage and respond back to the provider within 48 hours. Must be conversant with Cerner, Evolve, LUNA, Locums nest, and any other system relevant to your role. Must have working knowledge of these systems for inputting and extracting relevant data in line with attendance at weekly non-admitted PTL meetings. Undertake projects as directed by the Service Manager. Person Specification Experience Essential:
Substantial NHS administration experience Use of computer packages such as databases, Excel Experience of working in a front line position with the General Public Desirable: Previous NHS Acute Hospital knowledge Knowledge Essential:
Trust vision, values, strategic objectives, and key work programmes Desirable:
Comprehensive knowledge of 18-week RTT target Skills Essential: Ability to work independently Ability to effectively communicate at all levels Excellent communication skills verbal and written Excellent interpersonal skills Experience of managing complex situations in a busy and fast-paced environment Organisation of work Prioritising workload Computer skills in Excel and email Willingness to attend in-house training Ability to liaise with all levels of staff Other requirements Essential: Ability to travel between Trust sites Ability to be flexible to meet the needs of the team, the service, and the Trust Ability to work as part of a team Calm approach at all times especially when under pressure of time constraints Ability to prioritize and organize own workload Qualifications Essential: Degree or demonstrable equivalent practical experience of working in an admin team setting ECDL or equivalent IT literacy Desirable: Proof of completion of a management training course
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Client:
Ashford & St. Peter's Hospitals NHS Foundation Trust Location:
Chertsey, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
49a247a366d6 Job Views:
6 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job summary An exciting Band 5 opportunity has arisen to further improve the Diabetes & Endocrinology Team. To ensure the successful management and leadership of the Clinical Office and Booking Office team for Diabetes & Endocrinology services in line with Trust Values, Strategic Objectives, Policies and Procedure. It is a full-time post. The candidate requires a high level of organisational skills, attention to detail, and effective communication with a wide range of health care professionals. Main duties of the job Effectively manage the clinical office, administration, and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, in line with the Trust Values, Policies and Procedures. Directly line manage the clinical office and booking office staff, including appraisals, training, and six-week review meetings, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave/sickness. Deputise for the assistant service manager during periods of leave only for appropriate/specific tasks and as agreed. About us Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists, and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey, and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits, and flexibility to shape our workforce around our patient care. Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team. Although it isn't the Trust's normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible. Job responsibilities Effectively manage the clinical office, administration, and Outpatient clinic capacity to agreed Standard Operating Procedures and Key Performance Indicators, in line with the Trust Values, Policies and Procedures. Line Manager for the clinical office staff, reception staff, and ward reception staff including appraisal, monitoring and managing sickness, capability, disciplinary, and mandatory training in line with Trust policies and procedures. Robust planning and recording of all types of leave including annual leave, special leave, and sickness for Clinical Office staff. Facilitating regular team meetings with the clinical office team. Support the Service Management to ensure clinic capacity is maintained to prevent two-week-rule and 18-week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors, Lead Orthoptist, and Nursing team, to arrange availability of staff. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave and overall management of the transcriptions calendar. Escalate any operational or capacity issues to Service Management to ensure compliance with Trust targets and quality of patient care. Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken. Review local standard office procedures and policies ensuring they are current and meet the requirements of the service and make changes to these policies when required. Manage and book out the patients on the daily ASI lists through eRS identifying and raising sub-speciality capacity issues with Service Management. Check and action Advice and Guidance requests from GPs daily, expedite Consultant triage and respond back to the provider within 48 hours. Must be conversant with Cerner, Evolve, LUNA, Locums nest, and any other system relevant to your role. Must have working knowledge of these systems for inputting and extracting relevant data in line with attendance at weekly non-admitted PTL meetings. Undertake projects as directed by the Service Manager. Person Specification Experience Essential:
Substantial NHS administration experience Use of computer packages such as databases, Excel Experience of working in a front line position with the General Public Desirable: Previous NHS Acute Hospital knowledge Knowledge Essential:
Trust vision, values, strategic objectives, and key work programmes Desirable:
Comprehensive knowledge of 18-week RTT target Skills Essential: Ability to work independently Ability to effectively communicate at all levels Excellent communication skills verbal and written Excellent interpersonal skills Experience of managing complex situations in a busy and fast-paced environment Organisation of work Prioritising workload Computer skills in Excel and email Willingness to attend in-house training Ability to liaise with all levels of staff Other requirements Essential: Ability to travel between Trust sites Ability to be flexible to meet the needs of the team, the service, and the Trust Ability to work as part of a team Calm approach at all times especially when under pressure of time constraints Ability to prioritize and organize own workload Qualifications Essential: Degree or demonstrable equivalent practical experience of working in an admin team setting ECDL or equivalent IT literacy Desirable: Proof of completion of a management training course
#J-18808-Ljbffr
