Effectively manage the clinical office, administration, and outpatient clinic capacity to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies, and Procedures. Line Manager for the clinical office staff, reception staff, and ward reception staff including appraisal, monitoring, and managing sickness, capability, disciplinary, and mandatory training in line with Trust policies and procedures. Robust planning and recording of all types of leave including annual leave, special leave, and sickness for Clinical Office staff. Facilitating regular team meetings with the clinical office team.
Support the Service Management to ensure clinic capacity is maintained to prevent two-week-rule and 18-week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors, Lead Orthoptist, and Nursing team to arrange availability of staff. Upload and approve waitlist initiative shifts for outpatient clinic activity to Locums nest. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave and overall management of the transcriptions calendar. Escalate any operational or capacity issues to Service Management to ensure compliance with Trust targets and quality of patient care.
Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training is undertaken. Review local standard office procedures and policies ensuring they are current and meet the requirements of the service and make changes to these policies when required. Manage and book out the patients on the daily ASI lists through eRS identifying and raising sub-speciality capacity issues with Service Management. Check Advice and Guidance requests from GPs daily, expedite Consultant triage, and respond back to the provider within 48 hours.
Must be conversant with Cerner, Evolve, LUNA, Locums nest, and any other system relevant to your role. Must have working knowledge of these systems for inputting and extracting relevant data in line with attendance at weekly non-admitted PTL meetings. Attend monthly Chief Executive Team Brief and cascade to the clinical office team and junior medical staff. Undertake projects as directed by the Service Manager.
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Support the Service Management to ensure clinic capacity is maintained to prevent two-week-rule and 18-week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors, Lead Orthoptist, and Nursing team to arrange availability of staff. Upload and approve waitlist initiative shifts for outpatient clinic activity to Locums nest. Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave and overall management of the transcriptions calendar. Escalate any operational or capacity issues to Service Management to ensure compliance with Trust targets and quality of patient care.
Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training is undertaken. Review local standard office procedures and policies ensuring they are current and meet the requirements of the service and make changes to these policies when required. Manage and book out the patients on the daily ASI lists through eRS identifying and raising sub-speciality capacity issues with Service Management. Check Advice and Guidance requests from GPs daily, expedite Consultant triage, and respond back to the provider within 48 hours.
Must be conversant with Cerner, Evolve, LUNA, Locums nest, and any other system relevant to your role. Must have working knowledge of these systems for inputting and extracting relevant data in line with attendance at weekly non-admitted PTL meetings. Attend monthly Chief Executive Team Brief and cascade to the clinical office team and junior medical staff. Undertake projects as directed by the Service Manager.
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