Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Title:
Clinical Product Educator
Department:
Inside Sales (Customer Care)
Manager/Supervisor:
Senior Inside Sales Manager
FLSA Status:
Exempt
Position Overview:
The Clinical Product Educator will predominantly provide clinical initiations to customers on the Omnipod insulin management system. This virtual role supports territories with high clinical demand to provide Pod therapy initiation through online platforms. The role will also support the customer care team to handle escalated customer cases.
This position is a full-time home-based role, initially working Monday to Friday; however, flexible hours may be required to meet customer demand, e.g., weekday evenings and Saturdays.
Responsibilities:
Conduct customer training virtually for Personal Diabetes Manager (PDM) settings or setting changes, and product conversions, assistance with setting up Diabetes Management Software, calibrating medical device components for support of automated blood glucose management, etc. Proactively communicate Pod start diary availability through an online calendar tool. Assist customer care to case manage frequent flyer troubleshooting to optimize Pod Therapy. Support territories with high CSM clinical demand, recording training completion in Salesforce. Provide field feedback to Manager on field-based training of customers and HCPs. Perform administrative duties and submit them on a timely basis. Handle escalated customer care contacts that require a deeper knowledge and understanding of medical events, repeat product issues, Personal Diabetes Manager (PDM) settings or setting changes, and Continuous Glucose Monitoring (CGM) systems. Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in the Customer Relationship Management system and meeting departmental service levels. Proactively reach out to help manage customer relationships. Promote the benefits of insulin pump therapy and offer continuous education to customers. Work in conjunction with Product Support, Clinical Business, and Customer Care. Education and Experience:
Minimum Requirements: Bachelor's degree, or equivalent. Demonstrated experience in a similar role. Professional up-to-date credentials and/or certifications are mandatory: i.e., Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN). Highly competent in the use of virtual communication computer systems e.g., Zoom, Microsoft Teams, WebEx, etc. Desired Skills and Competencies: Experience training and/or managing pump patients strongly preferred. Certified Diabetes Educator (CDE) or similar local equivalent is strongly preferred. Self-starter who requires minimal direction and who can respond rapidly to changing circumstances. Prior industry/commercial experience strongly preferred. Professional and polished presentation skills. Strong interpersonal communications, both oral and written. Strong contributing member of the commercial team. High proficiency with computers. Physical Requirements: The ability to attend Insulet Internal Clinical or Sales meetings may be required. The work environment will be predominantly the home office. Some lifting may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer.
#J-18808-Ljbffr
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Title:
Clinical Product Educator
Department:
Inside Sales (Customer Care)
Manager/Supervisor:
Senior Inside Sales Manager
FLSA Status:
Exempt
Position Overview:
The Clinical Product Educator will predominantly provide clinical initiations to customers on the Omnipod insulin management system. This virtual role supports territories with high clinical demand to provide Pod therapy initiation through online platforms. The role will also support the customer care team to handle escalated customer cases.
This position is a full-time home-based role, initially working Monday to Friday; however, flexible hours may be required to meet customer demand, e.g., weekday evenings and Saturdays.
Responsibilities:
Conduct customer training virtually for Personal Diabetes Manager (PDM) settings or setting changes, and product conversions, assistance with setting up Diabetes Management Software, calibrating medical device components for support of automated blood glucose management, etc. Proactively communicate Pod start diary availability through an online calendar tool. Assist customer care to case manage frequent flyer troubleshooting to optimize Pod Therapy. Support territories with high CSM clinical demand, recording training completion in Salesforce. Provide field feedback to Manager on field-based training of customers and HCPs. Perform administrative duties and submit them on a timely basis. Handle escalated customer care contacts that require a deeper knowledge and understanding of medical events, repeat product issues, Personal Diabetes Manager (PDM) settings or setting changes, and Continuous Glucose Monitoring (CGM) systems. Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in the Customer Relationship Management system and meeting departmental service levels. Proactively reach out to help manage customer relationships. Promote the benefits of insulin pump therapy and offer continuous education to customers. Work in conjunction with Product Support, Clinical Business, and Customer Care. Education and Experience:
Minimum Requirements: Bachelor's degree, or equivalent. Demonstrated experience in a similar role. Professional up-to-date credentials and/or certifications are mandatory: i.e., Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN). Highly competent in the use of virtual communication computer systems e.g., Zoom, Microsoft Teams, WebEx, etc. Desired Skills and Competencies: Experience training and/or managing pump patients strongly preferred. Certified Diabetes Educator (CDE) or similar local equivalent is strongly preferred. Self-starter who requires minimal direction and who can respond rapidly to changing circumstances. Prior industry/commercial experience strongly preferred. Professional and polished presentation skills. Strong interpersonal communications, both oral and written. Strong contributing member of the commercial team. High proficiency with computers. Physical Requirements: The ability to attend Insulet Internal Clinical or Sales meetings may be required. The work environment will be predominantly the home office. Some lifting may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer.
#J-18808-Ljbffr
