Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
We currently have an opportunity for a suitably experienced secretary to join our team of Clinical Support Secretaries within our Medical Secretariat, working with the Fractures team on a temporary basis to cover a secondment. The available position is for 32 hours per week, based at our Wigan Site. There is potential, after a period of training, for agile working to be considered. This interesting & varied role requires the ability to work well on your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets. You must possess the ability to manage a variety of tasks & prioritise these accordingly whilst working under pressure. Good communication skills and the ability to deal with confidential & sensitive issues in a professional manner are essential. Main duties of the job
You will be working in a busy environment within the 'virtual' Clinical Secretary pool within a small team to designated specialties. You will be providing an efficient audio typing service using our Digital Dictation System, together with our existing Patient Information Systems. You will support our Consultant PAs, ensuring that patient and GP correspondence is typed and dispatched within a timely manner. Job responsibilities
The main duties of this role are: Audio typing using the Digital Dictation System, photocopying and the composition of letters. Sorting, prioritising, processing and distribution of incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information. Ensuring accurate and up-to-date inputting of information onto all Trust patient systems (PAS, ORMIS, EPR, Digital Dictation). General office management duties (photocopying, scanning, emailing documentation) as required. Assist other Clinical Secretaries with their workload. Promote the dissemination of quality patient information. Provide non-clinical advice and information to patients/clients/relatives. Knowledge of a full range of secretarial procedures and software programmes (PAS, theatre, EPR, digital dictation) and their application to improve service efficiency and effectiveness. Understanding of medical terminology and a willingness to assist colleagues with transcription outputs. Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source. Assist in new staff induction together with the identification and support of their training requirements. Facilitate a supportive learning environment that enables all members of the secretariat team to develop. Recognise the effective utilisation of all appropriate development resources and opportunities. Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues. Recognise and accept responsibility for own personal development. Supervising administration support and work experience students ensuring an effective office system is maintained. Providing cover for the work of absent secretaries, including across sites, when necessary. Person Specification
Motivated and proactive Demonstrates willingness to change as the role evolves. Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation. Knowledge
Demonstrates willingness to develop a range of medical terminology. Understanding of the Data Protection Act. Some knowledge of the 18 week policy, Choose & Book and Patient Choice; and how this role fits with these initiatives. Skills
Ability to communicate in a clear and concise manner. Ability to use VDU equipment. Ability to work as part of a team. Ability to work under pressure. Ability to type 40 - 50 words per minute with an accuracy rate of 90%. Ability to type documents in letter format. Clear and accurate written & verbal communication skills. Experience
Proven relevant experience of providing a secretarial or audio-typing service, or equivalent. Experience of successfully working within tight time frames and to deadlines. Experience of word processing. Qualifications
Qualified to RSAIII Level or equivalent qualification / experience. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Deputy HCA Manager - Secretarial Services Part-time, Flexible working, Home or remote working
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We currently have an opportunity for a suitably experienced secretary to join our team of Clinical Support Secretaries within our Medical Secretariat, working with the Fractures team on a temporary basis to cover a secondment. The available position is for 32 hours per week, based at our Wigan Site. There is potential, after a period of training, for agile working to be considered. This interesting & varied role requires the ability to work well on your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets. You must possess the ability to manage a variety of tasks & prioritise these accordingly whilst working under pressure. Good communication skills and the ability to deal with confidential & sensitive issues in a professional manner are essential. Main duties of the job
You will be working in a busy environment within the 'virtual' Clinical Secretary pool within a small team to designated specialties. You will be providing an efficient audio typing service using our Digital Dictation System, together with our existing Patient Information Systems. You will support our Consultant PAs, ensuring that patient and GP correspondence is typed and dispatched within a timely manner. Job responsibilities
The main duties of this role are: Audio typing using the Digital Dictation System, photocopying and the composition of letters. Sorting, prioritising, processing and distribution of incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information. Ensuring accurate and up-to-date inputting of information onto all Trust patient systems (PAS, ORMIS, EPR, Digital Dictation). General office management duties (photocopying, scanning, emailing documentation) as required. Assist other Clinical Secretaries with their workload. Promote the dissemination of quality patient information. Provide non-clinical advice and information to patients/clients/relatives. Knowledge of a full range of secretarial procedures and software programmes (PAS, theatre, EPR, digital dictation) and their application to improve service efficiency and effectiveness. Understanding of medical terminology and a willingness to assist colleagues with transcription outputs. Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source. Assist in new staff induction together with the identification and support of their training requirements. Facilitate a supportive learning environment that enables all members of the secretariat team to develop. Recognise the effective utilisation of all appropriate development resources and opportunities. Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues. Recognise and accept responsibility for own personal development. Supervising administration support and work experience students ensuring an effective office system is maintained. Providing cover for the work of absent secretaries, including across sites, when necessary. Person Specification
Motivated and proactive Demonstrates willingness to change as the role evolves. Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation. Knowledge
Demonstrates willingness to develop a range of medical terminology. Understanding of the Data Protection Act. Some knowledge of the 18 week policy, Choose & Book and Patient Choice; and how this role fits with these initiatives. Skills
Ability to communicate in a clear and concise manner. Ability to use VDU equipment. Ability to work as part of a team. Ability to work under pressure. Ability to type 40 - 50 words per minute with an accuracy rate of 90%. Ability to type documents in letter format. Clear and accurate written & verbal communication skills. Experience
Proven relevant experience of providing a secretarial or audio-typing service, or equivalent. Experience of successfully working within tight time frames and to deadlines. Experience of word processing. Qualifications
Qualified to RSAIII Level or equivalent qualification / experience. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Deputy HCA Manager - Secretarial Services Part-time, Flexible working, Home or remote working
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