Employer: Norfolk and Suffolk NHS Foundation Trust
Employer type: NHS
Site: Meridian House
Town: Lowestoft
Salary: £24,071 - £25,674 gross per annum pro rata
Salary period: Yearly
Closing: 24/01/2025 23:59
Interview date: 06/02/2025
Clinical Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health. We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience. We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us! We will consider flexible working arrangements for our roles; please indicate in your application if this is something you require. Job overview
You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided. The role will be predominately supporting the Clinical Team and Medics within the Children, Family and Young Persons (CFYP) Service, in the Great Yarmouth & Waveney area. You will, however, be part of a wider Business Support team and so on occasions may be required to help out in other parts of the service. You will be supporting Mental Health Professionals within the CAMHS (Child, Adolescent, Mental Health Services) team, to meet target waiting times and assist with effective movement through the patient’s journey. To provide secretarial / administrative support to the CAMHS Team in order that they can provide an efficient service to all their customers. Main duties of the job
Supporting Clinicians and Management Team. Compiling data reports and attending meetings. Liaising with our service users and their families on a daily basis. Provide accurate, prompt and efficient secretarial/administrative support to the Clinical Team which may include spreadsheets including complex reports, data cleansing and completing HR tasks on Trust systems. To raise agendas, take and process minutes for teams (across the locality). Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload. Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team. Deal with correspondence and communication liaising, prioritising and co-ordinating with the team. Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members. Provide non-clinical information to internal and external customers where necessary. Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner. Provide cover for other administrative staff during holidays and sickness, across the Locality. Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive. Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! Person specification
Qualifications
NVQ 3 Business Administration or equivalent or working towards. NVQ 2 Customer Services or working towards. Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level. Knowledge of Trust electronic record system. Knowledge
Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems. Knowledge of NHS policy / procedures. Other
Able to work flexibly across a range of different sites/offices. Able to travel independently. EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying. DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB) FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it. The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale. This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again. Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health. We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience. We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us! We will consider flexible working arrangements for our roles; please indicate in your application if this is something you require. Job overview
You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided. The role will be predominately supporting the Clinical Team and Medics within the Children, Family and Young Persons (CFYP) Service, in the Great Yarmouth & Waveney area. You will, however, be part of a wider Business Support team and so on occasions may be required to help out in other parts of the service. You will be supporting Mental Health Professionals within the CAMHS (Child, Adolescent, Mental Health Services) team, to meet target waiting times and assist with effective movement through the patient’s journey. To provide secretarial / administrative support to the CAMHS Team in order that they can provide an efficient service to all their customers. Main duties of the job
Supporting Clinicians and Management Team. Compiling data reports and attending meetings. Liaising with our service users and their families on a daily basis. Provide accurate, prompt and efficient secretarial/administrative support to the Clinical Team which may include spreadsheets including complex reports, data cleansing and completing HR tasks on Trust systems. To raise agendas, take and process minutes for teams (across the locality). Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload. Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team. Deal with correspondence and communication liaising, prioritising and co-ordinating with the team. Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members. Provide non-clinical information to internal and external customers where necessary. Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner. Provide cover for other administrative staff during holidays and sickness, across the Locality. Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive. Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! Person specification
Qualifications
NVQ 3 Business Administration or equivalent or working towards. NVQ 2 Customer Services or working towards. Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level. Knowledge of Trust electronic record system. Knowledge
Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems. Knowledge of NHS policy / procedures. Other
Able to work flexibly across a range of different sites/offices. Able to travel independently. EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying. DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB) FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it. The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale. This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again. Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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