Coffee Shop Supervisor

Coffee Shop Supervisor focuses on oversee the floor and counter service, ensuring smooth service and exceptional guest experiences during your shift.

What the role involves

• Oversee the floor and counter service, ensuring smooth service and exceptional guest experiences during your shift.
• Provide unparalleled hospitality, being the first point of contact for customers and creating a welcoming and engaging environment.
• Support your team, providing guidance, training, and encouragement to deliver WatchHouse standards.
• Maintaining cleanliness and attention to detail across the House.
• Be a fountain of knowledge for the team when it comes to WatchHouse products and standards.
• You live and breathe our Core Values of Passion, Empathy, Diligence and Can Do.

Skills and requirements

• Relevant kitchen, service, hygiene, supervisory, or hospitality experience may be useful.

Confirmed role details

• From your first shift, we set you up for success with on- and off-shift development.
• Support is mutual, and excellence is pursued together.

Candidate fit

• pace, service focus, consistency, and confidence working as part of a busy team

Additional role context

• 30% Off All Food – Any House, any time, just for being part of the team.
• 30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
• Supportive Managers – We listen, we care, and we adapt to support your needs.