We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo.
Location:
Remote in the UK | £24,750 to £27,250 +
Benefits Prior experience in Collections or Debt Recovery is required Your Day to Day: Our Collections team are the financial health heroes at the core of Monzo. They are here to identify and support customers who may be struggling with debt, offering them compassion and options to help. They do this with their top-notch understanding of Monzo’s award-winning lending products, credit file details, and something we call a ‘decisioning process’ - something we’ll teach you all about! You should apply if: You are able to start on 17th April 2025 and attend 7 weeks of training, Monday to Friday 9 am - 5:30 pm. You have prior collections or debt recovery experience. You have a background supporting customers, working in a contact center. You can communicate with customers to the highest standard. You can ask open questions to understand their situation, listen, and provide solutions via our in-app chat, outbound and inbound calls, and emails. You have a keen eye for detail and a high standard of work. You understand and keep up to date with our regulatory obligations. You live and breathe people and customers like we do. The interview process: Please answer the application questions and the 4 scenarios within. Call with a Recruiter. Competency-based Values and Role Specific Interview - 60 mins approx. Our average process takes around 2-3 weeks. If you have any questions, please email me at Sambrewington@monzo.com. Your working life and shift requirements: Working hours fall within Monday to Friday 8 am to 8 pm and Saturday and Sunday 9 am - 6 pm (37.5 hours a week, remote working). Your shift pattern will vary on a weekly basis, but we'll give you plenty of notice in advance. You're guaranteed 1 full weekend off each month. We'll guarantee time off on your birthday (if you want it). Learning budget of £1,000 a year for books, training courses, and conferences. And much more, see our full list of benefits
here
. Please note we will close this role once we have enough applications for the next stages. Please submit your application ASAP to avoid any disappointment. #LI-REMOTE #LI-SB Equal opportunities for everyone Diversity and inclusion are a priority for us, and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog , 2023
Diversity and Inclusion Report , and 2023
Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at the application stage.
#J-18808-Ljbffr
Remote in the UK | £24,750 to £27,250 +
Benefits Prior experience in Collections or Debt Recovery is required Your Day to Day: Our Collections team are the financial health heroes at the core of Monzo. They are here to identify and support customers who may be struggling with debt, offering them compassion and options to help. They do this with their top-notch understanding of Monzo’s award-winning lending products, credit file details, and something we call a ‘decisioning process’ - something we’ll teach you all about! You should apply if: You are able to start on 17th April 2025 and attend 7 weeks of training, Monday to Friday 9 am - 5:30 pm. You have prior collections or debt recovery experience. You have a background supporting customers, working in a contact center. You can communicate with customers to the highest standard. You can ask open questions to understand their situation, listen, and provide solutions via our in-app chat, outbound and inbound calls, and emails. You have a keen eye for detail and a high standard of work. You understand and keep up to date with our regulatory obligations. You live and breathe people and customers like we do. The interview process: Please answer the application questions and the 4 scenarios within. Call with a Recruiter. Competency-based Values and Role Specific Interview - 60 mins approx. Our average process takes around 2-3 weeks. If you have any questions, please email me at Sambrewington@monzo.com. Your working life and shift requirements: Working hours fall within Monday to Friday 8 am to 8 pm and Saturday and Sunday 9 am - 6 pm (37.5 hours a week, remote working). Your shift pattern will vary on a weekly basis, but we'll give you plenty of notice in advance. You're guaranteed 1 full weekend off each month. We'll guarantee time off on your birthday (if you want it). Learning budget of £1,000 a year for books, training courses, and conferences. And much more, see our full list of benefits
here
. Please note we will close this role once we have enough applications for the next stages. Please submit your application ASAP to avoid any disappointment. #LI-REMOTE #LI-SB Equal opportunities for everyone Diversity and inclusion are a priority for us, and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog , 2023
Diversity and Inclusion Report , and 2023
Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at the application stage.
#J-18808-Ljbffr
