Collections Advisor

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Full time
Location: Manchester
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Job offered by: Austin Fraser
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Category:
An exciting opportunity for a

Collections Advisor

to join a well-established financial services business, based in Manchester. You will be working within the Collections team, speaking to existing customers, helping them get back on track with their payments and setting up payment plans.

Client Details Our client is a well-established financial services business based in Manchester. They are currently going through a period of growth and are looking for Collections Advisors to join their Collections team. Our client offers great career progression, competitive salary, and excellent benefits.

Description Duties of the Collections Advisor will include: Supporting customers with queries Working with customers over the telephone, giving them essential support and dealing with a wide range of disputes and queries Setting up payment plans Maximising collections activity Problem and query resolution Ability to manage and prioritise workload

Profile The successful candidate will have the following skills: Understanding the customer's requirements, responding with professionalism and effectiveness Using organisational skills to handle customer queries quickly and efficiently Ability to work well under pressure Experience in a customer-focused role is preferable Excellent verbal and written communication skills Strong IT skills

Job Offer Salary: £22,000 Great company benefits Generous holiday allowance Excellent staff discounts Hours: Monday - Friday 8am - 7pm - on a rota basis

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