Job Description
As one of the world’s fully diversified data science and AI leaders, my client operates across every sector of the economy and they’re growing fast - with growth comes opportunity! They’re passionate about building out our team of smart, fun, diverse, and motivated people. We combine a team of experts that spans data scientists, actuaries, statisticians, business analysts, strategy consultants, engineers, technologists, programmers, product developers, and futurists – all dedicated to harnessing the power of data to drive transformational outcomes for our clients. We actively foster a culture where our people can stretch themselves to reach their full potential. We also know that work has to work for you, and modern life is fast-paced and balance can be tricky. You want to work where you are respected and valued as an individual, not a number. Role Summary
• Acting as a trusted advisor to Consumer clients, providing data-driven solutions through consulting projects and products to solve their business problems and ultimately drive return on investment for the client. The projects and solutions involve supporting clients with insights and recommendations on promotional activity, category review and planning, marketing, media, and overall brand and category strategy. • Key External Stakeholders: Sales, category, and marketing teams within Consumer companies. • Key Internal Stakeholders: Consultants, senior consultants, and lead consultants within the Consumer team (where applicable, working collaboratively across projects and products to deliver insights to clients) and the product team (to provide feedback and inputs into roadmaps and product enhancement on analytical products). Key Responsibilities
Client management: manage own portfolio of approximately 2-3 clients; build and maintain positive working relationships with key client stakeholders, with KPIs on client retention and satisfaction / NPS. Deliver analytical solutions through bespoke analysis and projects with KPIs on revenue and financial targets, client retention, and satisfaction. Using a trusted advisor approach, deliver ROI for clients, and upsell and cross-sell projects and products to existing clients e.g. Projects, incremental FTE, product bundles with KPIs on client revenue mix and client retention. Contribute to a high-performing, knowledge-focused, and positive and engaged culture for the Consumer team. Key Activities
Client management: manage own portfolio of clients; build and maintain positive working relationships with key client stakeholders. Relevant client interaction to understand current and future needs, translating complex requirements into a logical workflow and plan. Build positive relationships with stakeholders across client businesses. Manage and deliver on day-to-day needs and queries from clients. Working onsite at client offices to support usage and engagement. Providing consultative support and delivering analytical solutions for clients to ensure realization of client ROI. Conduct analysis leveraging tools to provide actionable insights and recommendations to clients. Project and task management of relevant stakeholders to deliver analytical projects. Working in collaboration with analysts to run bespoke analyses on key client questions. Presenting solutions and recommendations back to client stakeholders. Be a super user of the products and build knowledge to educate clients on best use of products (including running ad hoc training sessions as needed). Supporting the business in achieving commercial targets primarily through driving client revenues. Own and deliver against a client plan for your portfolio; identify and initiate commercial opportunities for growing client accounts. Be able to identify solutions relevant to client needs and communicate this effectively. Be able to close straightforward renewal conversations and manage all contract renewal processes. Ongoing conversations with clients to build knowledge to provide Product teams with consistent and reliable sources of feedback. Contribute to high-performing, knowledge-focused, and positive and engaged culture for the Consumer team by attending and participating in team meetings and knowledge sharing sessions. Being a team player and providing support to juniors, peers, and seniors within the team as needed. Experience and Education Required
Tertiary qualifications in a related discipline. Approximately 3-4 years working within a Retail / Consumer business in buying, category or sales, or in an analytics consulting role in the Consumer industry. Knowledge and experience analyzing data (customer, transaction, or sales data) in a Consumer context. An ability to work proactively and leverage available resources to problem-solve, with support from consultants and senior consultants. Experience working with stakeholders (both internal and ideally externally) up to a senior / director level. Strong communication skills with the ability to explain and distill complex information and data into actionable strategies for clients. Confident presentation skills. Ability to thrive in a fast-paced and regularly changing environment, juggling multiple stakeholders and projects.
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As one of the world’s fully diversified data science and AI leaders, my client operates across every sector of the economy and they’re growing fast - with growth comes opportunity! They’re passionate about building out our team of smart, fun, diverse, and motivated people. We combine a team of experts that spans data scientists, actuaries, statisticians, business analysts, strategy consultants, engineers, technologists, programmers, product developers, and futurists – all dedicated to harnessing the power of data to drive transformational outcomes for our clients. We actively foster a culture where our people can stretch themselves to reach their full potential. We also know that work has to work for you, and modern life is fast-paced and balance can be tricky. You want to work where you are respected and valued as an individual, not a number. Role Summary
• Acting as a trusted advisor to Consumer clients, providing data-driven solutions through consulting projects and products to solve their business problems and ultimately drive return on investment for the client. The projects and solutions involve supporting clients with insights and recommendations on promotional activity, category review and planning, marketing, media, and overall brand and category strategy. • Key External Stakeholders: Sales, category, and marketing teams within Consumer companies. • Key Internal Stakeholders: Consultants, senior consultants, and lead consultants within the Consumer team (where applicable, working collaboratively across projects and products to deliver insights to clients) and the product team (to provide feedback and inputs into roadmaps and product enhancement on analytical products). Key Responsibilities
Client management: manage own portfolio of approximately 2-3 clients; build and maintain positive working relationships with key client stakeholders, with KPIs on client retention and satisfaction / NPS. Deliver analytical solutions through bespoke analysis and projects with KPIs on revenue and financial targets, client retention, and satisfaction. Using a trusted advisor approach, deliver ROI for clients, and upsell and cross-sell projects and products to existing clients e.g. Projects, incremental FTE, product bundles with KPIs on client revenue mix and client retention. Contribute to a high-performing, knowledge-focused, and positive and engaged culture for the Consumer team. Key Activities
Client management: manage own portfolio of clients; build and maintain positive working relationships with key client stakeholders. Relevant client interaction to understand current and future needs, translating complex requirements into a logical workflow and plan. Build positive relationships with stakeholders across client businesses. Manage and deliver on day-to-day needs and queries from clients. Working onsite at client offices to support usage and engagement. Providing consultative support and delivering analytical solutions for clients to ensure realization of client ROI. Conduct analysis leveraging tools to provide actionable insights and recommendations to clients. Project and task management of relevant stakeholders to deliver analytical projects. Working in collaboration with analysts to run bespoke analyses on key client questions. Presenting solutions and recommendations back to client stakeholders. Be a super user of the products and build knowledge to educate clients on best use of products (including running ad hoc training sessions as needed). Supporting the business in achieving commercial targets primarily through driving client revenues. Own and deliver against a client plan for your portfolio; identify and initiate commercial opportunities for growing client accounts. Be able to identify solutions relevant to client needs and communicate this effectively. Be able to close straightforward renewal conversations and manage all contract renewal processes. Ongoing conversations with clients to build knowledge to provide Product teams with consistent and reliable sources of feedback. Contribute to high-performing, knowledge-focused, and positive and engaged culture for the Consumer team by attending and participating in team meetings and knowledge sharing sessions. Being a team player and providing support to juniors, peers, and seniors within the team as needed. Experience and Education Required
Tertiary qualifications in a related discipline. Approximately 3-4 years working within a Retail / Consumer business in buying, category or sales, or in an analytics consulting role in the Consumer industry. Knowledge and experience analyzing data (customer, transaction, or sales data) in a Consumer context. An ability to work proactively and leverage available resources to problem-solve, with support from consultants and senior consultants. Experience working with stakeholders (both internal and ideally externally) up to a senior / director level. Strong communication skills with the ability to explain and distill complex information and data into actionable strategies for clients. Confident presentation skills. Ability to thrive in a fast-paced and regularly changing environment, juggling multiple stakeholders and projects.
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