Job Details: Commercial Operations Team Manager
Vacancy Name:
Commercial Operations Team Manager Vacancy No:
VN283 Employment Type:
Full-Time Business Name:
PayPoint Network Ltd Location: MAIN PURPOSE OF ROLE The Commercial Operations Manager will be responsible for the day-to-day operating and success of the Commercial Operations Team. MAIN RESPONSIBILITIES Agree, implement, monitor targets/KPIs and improve upon individual and team performance/KPIs. Conduct monthly 121s with each team member and address any performance shortfalls/implement remedial plans as required, including PIP process. Manage, mentor and train the team to ensure they consistently deliver against their daily/weekly and monthly KPIs. Report daily/weekly/monthly figures against set targets. Be constantly aware of the business targets/objectives to ensure the Commercial Operations Team is working towards the same goals. Constantly identify and improve working practices across the Commercial Operations team. Challenge ways of working, always being prepared with a positive outcome/solution. Build and maintain excellent levels of stakeholder relationships to drive higher performance between departments. Drive improvements through a range of activities, including but not limited to: Right First Time Volume of contracts checked daily/weekly/monthly Efficiencies via Salesforce Improving our speed of onboarding retailers Reducing pushbacks Managing the team to generate high volume of quality outbound leads and support the process around inbound sales leads. Work closely with the field sales management team to ensure collaboration. Support the development of a World Class sales organization. QUALIFICATIONS AND EXPERIENCE Experience of working in a fast-paced environment and managing multiple key stakeholders. Strong ability to interpret data and provide analysis of operational activity with a focus on improvement. Capability to manage, mentor, and train a team of people to a high level. Experience of implementing process improvements across Head Office/Commercial Operations. Experience of driving continuous improvement. Super user of a CRM system (Salesforce preferable). Exceptional planning and organizational skills. Ability to work independently and create processes. Able to work with levels of ambiguity. Excellent interpersonal skills and strong work ethic with a can-do attitude. A strong team player with a flexible, proactive, questioning approach to work. Excellent Office Skills (Word, Excel, Outlook, and PowerPoint). Strong influencing skills and a passion for exceeding expectations.
#J-18808-Ljbffr
Vacancy Name:
Commercial Operations Team Manager Vacancy No:
VN283 Employment Type:
Full-Time Business Name:
PayPoint Network Ltd Location: MAIN PURPOSE OF ROLE The Commercial Operations Manager will be responsible for the day-to-day operating and success of the Commercial Operations Team. MAIN RESPONSIBILITIES Agree, implement, monitor targets/KPIs and improve upon individual and team performance/KPIs. Conduct monthly 121s with each team member and address any performance shortfalls/implement remedial plans as required, including PIP process. Manage, mentor and train the team to ensure they consistently deliver against their daily/weekly and monthly KPIs. Report daily/weekly/monthly figures against set targets. Be constantly aware of the business targets/objectives to ensure the Commercial Operations Team is working towards the same goals. Constantly identify and improve working practices across the Commercial Operations team. Challenge ways of working, always being prepared with a positive outcome/solution. Build and maintain excellent levels of stakeholder relationships to drive higher performance between departments. Drive improvements through a range of activities, including but not limited to: Right First Time Volume of contracts checked daily/weekly/monthly Efficiencies via Salesforce Improving our speed of onboarding retailers Reducing pushbacks Managing the team to generate high volume of quality outbound leads and support the process around inbound sales leads. Work closely with the field sales management team to ensure collaboration. Support the development of a World Class sales organization. QUALIFICATIONS AND EXPERIENCE Experience of working in a fast-paced environment and managing multiple key stakeholders. Strong ability to interpret data and provide analysis of operational activity with a focus on improvement. Capability to manage, mentor, and train a team of people to a high level. Experience of implementing process improvements across Head Office/Commercial Operations. Experience of driving continuous improvement. Super user of a CRM system (Salesforce preferable). Exceptional planning and organizational skills. Ability to work independently and create processes. Able to work with levels of ambiguity. Excellent interpersonal skills and strong work ethic with a can-do attitude. A strong team player with a flexible, proactive, questioning approach to work. Excellent Office Skills (Word, Excel, Outlook, and PowerPoint). Strong influencing skills and a passion for exceeding expectations.
#J-18808-Ljbffr
