We’ll look to you to originate, grow and retain existing customer relationships to support the development of your allocated territory portfolio
You’ll have the chance to build and maintain a wide network of stakeholders of varying degrees of seniority
You’ll be expected to work from the Rotherham office 2 days per week minimum
What you'll do
In this telephony based role, you’ll be providing customer focused finance solutions, while building and maintaining internal relationships to generate incremental new business. You’ll also be: Executing the contact strategy to generate business volume, including managing internal relationships in the bank and existing customer relationships
Adhering to pricing as defined in the product pricing matrix
Proactively contacting customers where they have default arrears, understanding their current situation, and making arrangements to bring arrears up-to-date
Providing customer centric solutions through an understanding of products and services and an awareness of the external marketplace to meet customer needs
Making sure existing active relationships lead to customer referrals and repeat business
The skills you'll need
To succeed in this role, you’ll need knowledge and experience of all sales processes and policies, along with an initial awareness of contract hire and the external autos market. You’ll also need experience of sharing and implementing best practices through engagement and support of continuous improvement activity across the business. You’ll also demonstrate: The ability to work on your own initiative, setting own priorities and working to defined deadlines
The ability to maintain clear and accurate documentation and adhere to sales processes and procedures
A good understanding and the ability to use Microsoft applications, including Word and Excel
A flexible approach to working with other teams
What else you need to know
We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly. Hours: Full time – 35 hours You’ll typically be working 9am - 5pm Monday to Friday You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level. How we'll reward you
Salary: £30,612 per year (pro rata for hours worked). You’ll join on a competitive salary of £30,612 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 36 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.
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We believe in taking responsibility, and that we all have a part to play in creating the world we want. That’s why we’re empowering our 14 million personal, small business and SME customers in England and Wales, making it easier to control their money when and how they want to. From our branch network to our 24 hour contact centres, and from customer AI to our multi award winning app, we’re making banking simple and secure. And we’re making the most of our data, using what we know to be proactive and help our customers through the moments that shape their lives. We’re supporting the UK economy by lending more to British businesses than any other bank. And through our Entrepreneur Accelerator hubs around the country, we’re standing behind the drivers of tomorrow’s growth. Our culture is defined by opportunity and inclusion. We want all our people to be able to be their full selves at work, and to take control of their career destiny. So we’re providing great training, making it easy to learn, develop and progress, whatever your background. If you’re engaged, proactive, and customer led, there’s a place for you with us.
