Commercial Service Advisor

Overview Lookers Ford LeedsContract Type: PermanentSalary: £26,000 basic per annum. OTE up to £32,000 (uncapped)Working Hours: Monday - Friday 8am-5pm, Saturday mornings on rota basis (paid as overtime)Lookers Ford Leeds is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Specialising in Commercial Vehicles, you will work alongside our aftersales team to provide Lookers first class customer service.Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!As a Service Advisor at Ford, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Lookers! Booking MOTs, services and other repair work for our customersAdvising customers about warranty cover and upselling additional parts / accessories that will benefit the customerLiaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumesManaging a high-volume of customers daily as well as telephone calls and online booking queriesInforming customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshopMaintaining accurate customer records, and updating the systems when any bookings have been madeAs a Commercial Vehicle Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars! If your skills and experience match what we are looking for, please