Comms Oversight Manager Canada Life Limited London, United Kingdom
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Posted 13 hours ago Permanent Competitive
12 Month Fixed-Term Contract Opportunity
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Job Summary
This is a critical role that has responsibility for the management and storage of communications at Canada Life. Reporting to the Head of First Line Risk within the Chief Operations Office (COO), the role holder will ensure the governance and oversight framework are embedded across the organisation to minimise risk exposure. Key priorities include meeting all regulatory requirements for the creation and maintenance of new and existing communications, and achieving Canada Life's target expired ratio of
What You'll Do
Comms governance/management - you will be responsible for the management and storage of communications for Canada Life. You will have system oversight, ensuring appropriate governance is established to monitor, review and improve user performance at all levels of the organisation. Day to day Aprimo user support and system management - build and maintain a strong understanding of Aprimo and the Canada Life workflows and digital asset management models. Responsible for maintaining training materials for new users and existing users. Aprimo technical support - maintain Aprimo's processes and oversee the platform's operational resilience. To deal with any issues/change requirements when they arise, including diagnosis and fixing, design configuration, and developing and supporting the operational team in managing any releases. To be responsible for ensuring annual budgets are managed in accordance with agreed processes, and feed into the budget forecast and submission processes. To supervise the Literature management team through the use of strong people management skills, ensuring the staff have the motivation and training to deliver to the required levels of performance. Work closely with stakeholders in other departments as required, such as Distribution, Proposition, Risk, Legal and Compliance.
Who You Are
Good understanding of the Literature Management process/objectives. Strong ability to navigate and use a technical platform. Be a certified Aprimo System Admin for Digital Asset Management (DAM), Productivity Management and Plan and Spend Modules OR evidence the skills/relevant experience to demonstrate the ability to act as an SME for the Aprimo DAM. Detailed understanding of business process models. A strategic thinker and decision maker with strong influencing skills. Exceptional project management skills, with the ability to manage multiple projects, budgets and deadlines. Excellent stakeholder skills. Strong analytical skills. Strong leadership skills. A positive mindset with strong self-motivation and resilience. Experience of working at a senior level in a regulated environment. Experience of managing projects or complex programmes.
Qualifications
Desirable:
Degree level education or equivalent. Certified Aprimo Admin user, previous Aprimo experience, or understanding of a similar Digital Asset Management system. Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. #J-18808-Ljbffr
Apply now
Posted 13 hours ago Permanent Competitive
12 Month Fixed-Term Contract Opportunity
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Job Summary
This is a critical role that has responsibility for the management and storage of communications at Canada Life. Reporting to the Head of First Line Risk within the Chief Operations Office (COO), the role holder will ensure the governance and oversight framework are embedded across the organisation to minimise risk exposure. Key priorities include meeting all regulatory requirements for the creation and maintenance of new and existing communications, and achieving Canada Life's target expired ratio of
What You'll Do
Comms governance/management - you will be responsible for the management and storage of communications for Canada Life. You will have system oversight, ensuring appropriate governance is established to monitor, review and improve user performance at all levels of the organisation. Day to day Aprimo user support and system management - build and maintain a strong understanding of Aprimo and the Canada Life workflows and digital asset management models. Responsible for maintaining training materials for new users and existing users. Aprimo technical support - maintain Aprimo's processes and oversee the platform's operational resilience. To deal with any issues/change requirements when they arise, including diagnosis and fixing, design configuration, and developing and supporting the operational team in managing any releases. To be responsible for ensuring annual budgets are managed in accordance with agreed processes, and feed into the budget forecast and submission processes. To supervise the Literature management team through the use of strong people management skills, ensuring the staff have the motivation and training to deliver to the required levels of performance. Work closely with stakeholders in other departments as required, such as Distribution, Proposition, Risk, Legal and Compliance.
Who You Are
Good understanding of the Literature Management process/objectives. Strong ability to navigate and use a technical platform. Be a certified Aprimo System Admin for Digital Asset Management (DAM), Productivity Management and Plan and Spend Modules OR evidence the skills/relevant experience to demonstrate the ability to act as an SME for the Aprimo DAM. Detailed understanding of business process models. A strategic thinker and decision maker with strong influencing skills. Exceptional project management skills, with the ability to manage multiple projects, budgets and deadlines. Excellent stakeholder skills. Strong analytical skills. Strong leadership skills. A positive mindset with strong self-motivation and resilience. Experience of working at a senior level in a regulated environment. Experience of managing projects or complex programmes.
Qualifications
Desirable:
Degree level education or equivalent. Certified Aprimo Admin user, previous Aprimo experience, or understanding of a similar Digital Asset Management system. Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. #J-18808-Ljbffr
