Communications and Engagement Assistant, Devon & Somerset Fire & Rescue Service
Location: Exeter
Salary: £25,992 to £27,711
Hours per week: 37
Closing date: 2 February 2025
Job number: PS00751
Job type: support
Devon and Somerset Fire and Rescue Service has a fantastic opportunity available for a Communications and Engagement Assistant to join our team in Exeter working full time (37 hours per week) on a fixed term contract basis until 31 August 2025.
In return, you will receive a competitive salary of £25,992.00 (gross) per annum.
Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England, providing prevention, protection, and response services across the counties of Devon and Somerset.
About the Communications and Engagement Assistant role:
As our Communications and Engagement Assistant, you will work across the three areas covered by our Communications and Engagement team – communications, consultation and engagement, and digital content.
You will support the day-to-day activities of the team and be involved in planning, delivering, and evaluating campaigns. You will create content for a range of audiences and channels and help with our engagement activities.
It’s a varied role with a lot of scope to make a difference and learn new things along the way.
Key responsibilities of our Communications and Engagement Assistant will include:
Helping create engaging and transactional content for the Service’s digital channels.
Assisting with writing, editing, and publishing content across our channels.
Assisting the team with developing communication and digital marketing campaigns including planning, delivery, and evaluation.
Supporting the Service by assisting with communications campaign activity.
Supporting our consultation and engagement team with planning, carrying out and analysing consultation and engagement activities both internally and externally.
Supporting with event planning for events, such as our staff awards and the Blue Light Carol Service.
Working with other members of the Communications and Engagement team to help us get the best out of all our activity.
Assisting with writing, editing, and publishing press releases, and monitoring media.
Assisting with campaign monitoring and creating campaign evaluation reports including our monthly KPI report.
Maintaining the reputation of the Communications and Engagement team by displaying a high level of customer service and personability.
Maintaining security and confidentiality of information, whether computer based or otherwise, in line with legislation.
Attending local, regional, and national meetings or events as required.
What we’re looking for in our Communications and Engagement Assistant:
Level 3 qualification (A Levels, BTEC or equivalent), and grade C/4 or above in GCSE English and Maths.
Knowledge of the communications discipline, including digital marketing and social media.
Digital knowledge and skills to be able to use a variety of applications and tools.
A keen eye for detail.
Good customer and client relationship skills.
Ability to pick up and learn new things quickly.
Ability to travel to sites throughout Devon and Somerset and on occasions outside the two counties.
If you feel you have the skills and experience to become our Communications and Engagement Assistant please click ‘apply’ today, we’d love to hear from you.
You will be required to complete an application form and submit a document to show how you meet the following essential criteria taken from the Job Description and Person Specification:
Excellent at creating clear and compelling communications.
Knowledge of the communications discipline, including digital marketing and social media.
Digital knowledge and skills to be able to use a variety of applications and tools.
Good customer and client relationship skills.
To help you complete this part of the application form please find below the word document ‘ Communications and Engagement Assistant essential criteria for application ’. Please download this document and complete it with evidence in relation to the above criteria. You can then upload this where requested when completing your application form.
Any evidence submitted in relation to the above criteria will be used to shortlist the applications received.
Our values
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy & Procedure.
Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act 1974 (Exceptions) Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands.
Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, and as such any positive disclosures will incorporate a reasonable and proportionate response.
As a Service and as individuals:
We are proud to help
We are honest
We are respectful
We are working together
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve and aspire for this to be reflected within our workforce. We encourage candidates from diverse backgrounds, experiences, and beliefs, who share our values, to consider working for us.
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