Community Service Manager

Job summary We are recruiting a Community Service Manager who will be responsible for the management and development of core and crisis pathway services.The post holder will have service management responsibility for the Urgent Care and Assessment Team (UCAT) and Crisis House Service .As the service manager, the post holder will promote a culture based on principles of recovery, choice, and individualised care, in which service users can expect to be active in decision making about their care and treatment. This culture will also be based around intrinsic values of kindness, compassion, and a desire to help others.Reporting to the Head of Mental Health Community Services the post holder will be responsible for the line management of Operational Managers within their service supporting them to lead and develop their team. Main duties of the job To take overall management responsibility for all aspects of service delivery and operational activity for the serviceTo be responsible for operational performance indicators including contractual, financial, quality and safety, and peopleTo provide leadership holding responsibility for operational delivery of service outcomes.To lead and participate in transformation project work and quality improvementTo improve and develop the agreed service model, developing clinical structures, recruiting staff and operationalizing the serviceTo put in place and monitor arrangements for partnership working among different teams and agenciesTo lead the development of integrated pathways for service users accessing the service and other community interventionsManagement of buildings where portfolio services are basedTo develop robust interagency relationships with key agencies supporting the development of integrated care pathways.To develop, implement and put in place monitoring arrangements for integrated and partnership workingTo ensure Service Users and Carers are included in all the work the service does.To lead on the promotion of equality, diversity and inclusion both in the management of the service and access to the serviceEstablishing/maintaining an effective Operational Management Team with those direct reports that ensures that the operational teams and the wider service are always supported.To be responsible for the delivery of action plans About us Within Northamptonshire we are continuing to transform our core community and crisis pathway services to meet the needs of our local population and meet the ambitions of the NHS Long Term Plan. Through co-production, we are reviewing and developing multi-agency and integrated pathways that are responsive to people's needs; we are developing place-based teams to enable people to receive care closer to home. Whilst we are redesigning pathways, we are developing an ethos and culture that transforms how we work together as one team sharing care so that service users and carers experience high quality care which is needs led and seamless.NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire. Job description Job responsibilities For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document. Person Specification Experience Essential Operational Management of multi-disciplinary team/s at B7 or above Mental Health Community experience Desirable Experience of leading service transformation Knowledge and qualification Essential Educated to degree level or can demonstrate equivalent experience Holds a healthcare professional qualification with associated registration Desirable Post registration qualification Project Management/QI qualification/training PRINCE2/QSIR Personal Statement Essential Explains why suitable for role Uses examples to evidence suitability for role