Community Stroke Rehabilitation Team Administrator
Portsmouth Hospitals University NHS Trust
The Community Stroke Rehabilitation Team (CSRT) is looking for an enthusiastic administrator to join a large, busy multi-disciplinary team. We are an integral part of the stroke pathway, providing early supported discharge for stroke patients going through the PHU stroke pathway. Your main role will be to provide efficient and accurate administration support for the team and a range of clinical staff. You must thrive in a fast-paced environment and show initiative and excellent organisational skills. You will have the opportunity to be involved in a number of service improvement projects. The post is mainly based in CSRT offices with occasional home working. The hours are to be worked over 4/5 days Monday to Friday with flexibility on specific hours. Main duties of the job
To provide efficient and accurate administration for the multi-disciplinary team - CSRT Ensure high standards are maintained The post holder shows initiative, motivation and excellent organisational ability working closely with the admin team/multi-disciplinary team Ensure the patient experience is positive by treating all patients, relatives and colleagues with respect, dignity and courtesy in accordance with Trust values Act within the aims, objectives, policies, and procedures of Portsmouth Hospitals University Trust Job responsibilities
Key Responsibilities: Dealing with daily telephone enquiries from patients and professionals, recognising the need for tact, consideration, and confidentiality. Liaise with GP surgeries, other departments, and other hospitals regarding queries acting within the scope of competence. Issuing of Clinic letters and correspondence using Microsoft Word and EPRO; maintaining databases using Microsoft Excel. Manage & book 6-week reviews for patients. Ensure Take list dates are kept up to date and communication from patients and staff is recorded in a timely manner. Assist with the preparations of weekly planning sheets ready for the team to plan patient visits for the following week. Make onward patient referrals as per clinicians' requests to a variety of agencies. Prioritise and respond to all incoming correspondence including paper and electronic mail enabling the team to effectively prioritise their workloads. Assist with data gathering for project work, including presenting the data in different formats, i.e., charts, presentations, etc. Manage data set for national stroke audit database. Use of Hospital software packages such as PAS, ICE, EPRO and Minestrone. Organisation and scanning of documents and collating notes. Provide accurate minute taking for Team meetings. Assist with stock management and ordering for the department. Work as an effective member of the interdisciplinary team and participate in updating the Take list during MDT. Report adverse incidents in accordance with Trust policy. Person Specification
Qualifications
BTEC or equivalent (NVQ) Level 2 qualification in Business Administration; English and Maths qualification at Level 2. Experience
Experience of working with people in a caring setting and a multidisciplinary team. Experience working as part of a team. Experience within a hospital setting. Minimum of 1 year experience as a Band 2 administrator in a hospital setting. Skills and Knowledge
Ability to work as part of a team and to work safely under own initiative. Excellent verbal and written communication skills, including by telephone. Respect for confidentiality. Knowledge of health and social care issues. European Computer Driving Licence (ECDL). Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Portsmouth Hospitals University NHS Trust
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Portsmouth Hospitals University NHS Trust
The Community Stroke Rehabilitation Team (CSRT) is looking for an enthusiastic administrator to join a large, busy multi-disciplinary team. We are an integral part of the stroke pathway, providing early supported discharge for stroke patients going through the PHU stroke pathway. Your main role will be to provide efficient and accurate administration support for the team and a range of clinical staff. You must thrive in a fast-paced environment and show initiative and excellent organisational skills. You will have the opportunity to be involved in a number of service improvement projects. The post is mainly based in CSRT offices with occasional home working. The hours are to be worked over 4/5 days Monday to Friday with flexibility on specific hours. Main duties of the job
To provide efficient and accurate administration for the multi-disciplinary team - CSRT Ensure high standards are maintained The post holder shows initiative, motivation and excellent organisational ability working closely with the admin team/multi-disciplinary team Ensure the patient experience is positive by treating all patients, relatives and colleagues with respect, dignity and courtesy in accordance with Trust values Act within the aims, objectives, policies, and procedures of Portsmouth Hospitals University Trust Job responsibilities
Key Responsibilities: Dealing with daily telephone enquiries from patients and professionals, recognising the need for tact, consideration, and confidentiality. Liaise with GP surgeries, other departments, and other hospitals regarding queries acting within the scope of competence. Issuing of Clinic letters and correspondence using Microsoft Word and EPRO; maintaining databases using Microsoft Excel. Manage & book 6-week reviews for patients. Ensure Take list dates are kept up to date and communication from patients and staff is recorded in a timely manner. Assist with the preparations of weekly planning sheets ready for the team to plan patient visits for the following week. Make onward patient referrals as per clinicians' requests to a variety of agencies. Prioritise and respond to all incoming correspondence including paper and electronic mail enabling the team to effectively prioritise their workloads. Assist with data gathering for project work, including presenting the data in different formats, i.e., charts, presentations, etc. Manage data set for national stroke audit database. Use of Hospital software packages such as PAS, ICE, EPRO and Minestrone. Organisation and scanning of documents and collating notes. Provide accurate minute taking for Team meetings. Assist with stock management and ordering for the department. Work as an effective member of the interdisciplinary team and participate in updating the Take list during MDT. Report adverse incidents in accordance with Trust policy. Person Specification
Qualifications
BTEC or equivalent (NVQ) Level 2 qualification in Business Administration; English and Maths qualification at Level 2. Experience
Experience of working with people in a caring setting and a multidisciplinary team. Experience working as part of a team. Experience within a hospital setting. Minimum of 1 year experience as a Band 2 administrator in a hospital setting. Skills and Knowledge
Ability to work as part of a team and to work safely under own initiative. Excellent verbal and written communication skills, including by telephone. Respect for confidentiality. Knowledge of health and social care issues. European Computer Driving Licence (ECDL). Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Portsmouth Hospitals University NHS Trust
#J-18808-Ljbffr
