Your key responsibilities will include: Providing a programme of person-centred support to customers referred into the Specialist HRS service in accordance with contract requirements; Engaging with customers on a weekly basis to support individuals to secure, maintain and achieve independent living in the community; The co-provision of support plans, risk management plans, crisis intervention and engaging with customers in order to deliver positive outcomes in a service that offers involvement and empowerment for customers; Providing a high-quality service, ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and point of contact for customers; Engaging with customers to design services that work for them and utilising resources within the local area to make a real, quality difference to peoples' lives.
Your essential skills and requirements will include: Educated to NVQ Level 3 or willing to work towards; A sound understanding of the social housing environment, including emerging government policy; Experience of working in a social care or similar environment; Knowledge of the support needs of customers with a Learning Disability or Autism; Knowledge of varying Complex Needs and their impact on the ability for a person to maintain independent living; Knowledge of welfare benefits and housing benefit entitlement, as well as local statutory and voluntary support agencies; Working experience of dealing with complex service users/customers/public; Excellent organisational and time management skills (including good IT and communication skills), and the ability to effectively manage a caseload.
Salary:
£23,920 per annum FTE.
Benefits An extensive specialised training programme including NVQ levels 2-5. An attractive pension scheme and annual leave entitlement. Membership to a private health scheme. An Employee Assistance Programme providing confidential counselling support and free legal and health advice. Essential travel expenses. Company sick pay following completion of 2 years' service. Succession planning within the organisation so employees have opportunity to progress. A family friendly environment.
How to apply You can apply online through our website
www.humbercare.org.uk
by clicking on the Careers at Humbercare tab. Alternatively telephone us on 01482 586633 or email us at info@humbercare.org.uk to request an application form or full job description.
Please note only completed application forms will be considered for the role.
Closing date for applications:
12:00pm on Friday 10th January 2025. Proud member of the Disability Confident employer scheme
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