Anderson Knight is working with a leading financial services organisation to hire a dedicated
Complaints Resolution Handler . This role reports to the Complaints Team Leader and is vital for resolving customer complaints in line with company procedures.
Working Hours: Monday to Friday: 08:00 - 20:00 Weekends: 09:00 - 18:00 Shifts are assigned on a rotating basis to ensure full coverage during operating hours. Flexibility is required, and hybrid working is available after completing 5-6 weeks of training.
Key Responsibilities: Efficiently log, manage, and resolve customer complaints. Take ownership of a caseload of complaints, managing them to resolution. Strictly adhere to internal procedures and processes. Maintain high standards of professionalism and customer service. Work closely with internal departments to facilitate resolution. Provide regular updates to customers on the progress of their complaints. Proactively identify trends and contribute to prevention strategies.
Requirements: Previous experience handling complaints from start to finish. Strong written and spoken English skills. Attention to detail. Ability to build relationships.
Benefits: 33 days holiday (25 days annual leave and 8 public holidays) Birthday day off Discretionary bonus Up to 20% pension contributions Eyecare and PMI benefits
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Complaints Resolution Handler . This role reports to the Complaints Team Leader and is vital for resolving customer complaints in line with company procedures.
Working Hours: Monday to Friday: 08:00 - 20:00 Weekends: 09:00 - 18:00 Shifts are assigned on a rotating basis to ensure full coverage during operating hours. Flexibility is required, and hybrid working is available after completing 5-6 weeks of training.
Key Responsibilities: Efficiently log, manage, and resolve customer complaints. Take ownership of a caseload of complaints, managing them to resolution. Strictly adhere to internal procedures and processes. Maintain high standards of professionalism and customer service. Work closely with internal departments to facilitate resolution. Provide regular updates to customers on the progress of their complaints. Proactively identify trends and contribute to prevention strategies.
Requirements: Previous experience handling complaints from start to finish. Strong written and spoken English skills. Attention to detail. Ability to build relationships.
Benefits: 33 days holiday (25 days annual leave and 8 public holidays) Birthday day off Discretionary bonus Up to 20% pension contributions Eyecare and PMI benefits
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