Home Group
Responsibilities:
Case manage and investigate customer complaints.
Be accountable for all customer contact throughout a stage 1 complaint, via telephone, letter, or email.
Build and monitor action plans for customer completions or escalation if/when appropriate.
Build relationships with customers and key stakeholders to deliver positive outcomes.
Qualifications:
Experience in complaints management with excellent communication skills, including accurate clear written skills and good telephone skills.
An understanding/experience of Housing Ombudsman.
The ability and confidence to liaise with senior leaders and influence key stakeholders.
Proven problem-solving skills.
Able to quickly learn and apply internal policies and processes.
Pay rate: £13.50
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