Complaints Specialist - Banking (Hybrid)
Location: London Department: Operations – Complaints Employment Type: Permanent Work Arrangement: Hybrid At Zopa, our goal is to build products that help make finance fairer for all. To do this, it's vital we work in an environment that's as diverse as the customer base we serve. Responsibilities: Handle customer complaints in a professional and timely manner. Investigate issues and provide appropriate solutions. Maintain accurate records of customer interactions. Collaborate with other departments to improve service delivery. Ensure compliance with regulatory requirements. Qualifications: Experience in a complaints role within Financial Services or Banking. Strong communication and interpersonal skills. Problem-solving abilities and attention to detail. Ability to work in a fast-paced environment. Additional Information: By applying for this position, your data will be processed as per Zopa's Privacy Policy.
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Location: London Department: Operations – Complaints Employment Type: Permanent Work Arrangement: Hybrid At Zopa, our goal is to build products that help make finance fairer for all. To do this, it's vital we work in an environment that's as diverse as the customer base we serve. Responsibilities: Handle customer complaints in a professional and timely manner. Investigate issues and provide appropriate solutions. Maintain accurate records of customer interactions. Collaborate with other departments to improve service delivery. Ensure compliance with regulatory requirements. Qualifications: Experience in a complaints role within Financial Services or Banking. Strong communication and interpersonal skills. Problem-solving abilities and attention to detail. Ability to work in a fast-paced environment. Additional Information: By applying for this position, your data will be processed as per Zopa's Privacy Policy.
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