The Complex Care team provides management and oversight of placements and services for individual patients with complex mental health needs. The Complex Care Officer will provide high-level administrative and project support to the team.
NHS North West London offers flexible working, with the expectation that staff work 2-3 days per week in their designated office. Your exact working pattern is by agreement with your line manager, as requirements may vary between teams.
Main duties of the job
The role will involve providing high-level administrative support to the complex care team to support the smooth running of the team. This will include: Managing the clinical and financial record system, updating funding agreements and financial records. Convening and administration of placement panels and individual funding request meetings as required. Maintaining good communication links with teams to ensure meetings are well-prepared and executed. Producing accurate, clear, high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately. Communicating and following up on decisions in a timely, accurate, and effective way, helping to problem-solve issues in a customer-friendly manner. The person will have experience and knowledge of administrative procedures, basic project management, and Excel skills. They will have excellent time management and communication skills and the ability to learn financial and clinical systems. They will be able to handle sensitive client information and have worked in similar public sector positions. About us
NHS North West London Integrated Care Board (NHS NWL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in eight boroughs across North West London: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Royal Borough of Kensington and Chelsea, and Westminster. The local population is large and diverse, with a wide range of health and care needs that are evolving all the time. Working with our partners, including Councils, NHS provider Trusts, GPs, and voluntary and community organisations, we plan and allocate NHS resources to deliver a wide range of services including urgent and emergency care, mental health, primary care, elective hospital services, and community care. Working for us, you can help ensure that our residents and patients have access to the right services when they need them and assist them in taking greater care of their own health to ensure they live longer, healthier lives. To do this we will improve outcomes in population health and healthcare, reduce inequalities in health outcomes, experience, and access, enhance productivity and better value for money, and support broader social and economic development within our area. We're proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation. Job responsibilities
For more information on the detailed job description and main responsibilities for this role, please read the job description and person specification document provided on this advert. Person Specification
Qualifications
Educated to degree level in a relevant subject or equivalent level of experience of working at a similar level in a specialist area. Knowledge, training, and experience
Knowledge of administrative procedures, project management, or information analysis. Basic knowledge of project principles. Previously worked in a similar position within the public sector. Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills. Ability to pull together comprehensive draft reports, data, and letters. Negotiating, networking, and persuasive skills. Excellent time management skills with the ability to re-prioritise. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The role will involve providing high-level administrative support to the complex care team to support the smooth running of the team. This will include: Managing the clinical and financial record system, updating funding agreements and financial records. Convening and administration of placement panels and individual funding request meetings as required. Maintaining good communication links with teams to ensure meetings are well-prepared and executed. Producing accurate, clear, high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately. Communicating and following up on decisions in a timely, accurate, and effective way, helping to problem-solve issues in a customer-friendly manner. The person will have experience and knowledge of administrative procedures, basic project management, and Excel skills. They will have excellent time management and communication skills and the ability to learn financial and clinical systems. They will be able to handle sensitive client information and have worked in similar public sector positions. About us
NHS North West London Integrated Care Board (NHS NWL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in eight boroughs across North West London: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Royal Borough of Kensington and Chelsea, and Westminster. The local population is large and diverse, with a wide range of health and care needs that are evolving all the time. Working with our partners, including Councils, NHS provider Trusts, GPs, and voluntary and community organisations, we plan and allocate NHS resources to deliver a wide range of services including urgent and emergency care, mental health, primary care, elective hospital services, and community care. Working for us, you can help ensure that our residents and patients have access to the right services when they need them and assist them in taking greater care of their own health to ensure they live longer, healthier lives. To do this we will improve outcomes in population health and healthcare, reduce inequalities in health outcomes, experience, and access, enhance productivity and better value for money, and support broader social and economic development within our area. We're proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation. Job responsibilities
For more information on the detailed job description and main responsibilities for this role, please read the job description and person specification document provided on this advert. Person Specification
Qualifications
Educated to degree level in a relevant subject or equivalent level of experience of working at a similar level in a specialist area. Knowledge, training, and experience
Knowledge of administrative procedures, project management, or information analysis. Basic knowledge of project principles. Previously worked in a similar position within the public sector. Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills. Ability to pull together comprehensive draft reports, data, and letters. Negotiating, networking, and persuasive skills. Excellent time management skills with the ability to re-prioritise. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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