Complex Case Manager (Continuing Healthcare - CHC)
NHS Gloucestershire Integrated Care Board
An exciting opportunity has arisen within the Gloucestershire Continuing Healthcare (CHC) Team for a Complex Case Manager (Band 7) registered professional. The role is planned to build on a combination of Complex Case Management skills & subject matter expertise, and to develop and support a growing service and work autonomously within a supportive team. In this role you will support the wider CHC team by case managing highly complex individuals and their families/carers helping them to access the most appropriate care to support their needs. The role can be challenging and therefore rewarding as well as diverse day to day. The role includes case managing a variety of patients i.e. physical health, learning disability, mental health, ABI, etc. in a variety of settings. You will work across the ICB footprint visiting patients in a variety of settings including their own homes as well as meetings on MS Teams. There will also be times where visits are required to out of county placements. For further information for this role please contact: charlene.kalus@nhs.net Main duties of the job
Day to day case management for CHC eligible patients with highly complex needs including monitoring high cost packages. Making decisions around complex CHC cases in accordance with the CHC National Framework. Court of Protection case management which includes attendance in court representing the ICB. Working with care providers and social care in the best interest of the patient and to provide the best care possible. Safeguarding highly complex and challenging individuals. Working for the patient to achieve outcomes that are best for them. Presenting cases to Risk & Scrutiny Funding Panel. Joint work with partners within all commissioned workstreams (health & social Care). What you will get from this role: Make an impact in supporting individuals Hybrid working and flexible working offered Supportive Team The vacancy is for 37.5 hours a week, Monday to Friday, 09.00 - 17.00 hrs. About us
Our NHS Gloucestershire Integrated Care Board (NHS Gloucestershire) is responsible for planning and buying services to meet the health needs of local people. It also brings partners together to ensure the counties NHS provides the best possible care. Alongside our communities, we want to improve health, improve access to high quality care and support when needed and make Gloucestershire a better place for the future. NHS Gloucestershire ICB had the best staff survey result in 2023 for proportion of staff who would recommend it as a place to work. More information about our organisation can be found here: NHS Gloucestershire ICB (nhsglos.nhs.uk) Job responsibilities
The post holder will support the Head of Department and their team to ensure that their workstream of programmes are planned and managed effectively and take the lead in assisting in their successful delivery: The post holder will work autonomously to support and co-ordinate, where necessary, the case management of individuals with highly complex health and social care needs. Responsible for providing day to day case management expertise for CHC eligible patients presenting with highly complex needs and circumstances including monitoring of high cost care packages and 1 - 1 provision. Define current processes, facilitate discussions and advise colleagues regarding all matters concerning safeguarding, Court of Protection, mental capacity, spinal/brain injury pathways and best interest decisions. Ensure the case management is delivered with the patient at the heart of the process and that case management issues are dealt with in line with best practice in a timely manner to achieve best outcomes for the individual. Making decisions regarding complex CHC case management issues in line with the National Framework guidance and with support of senior colleagues where needed. The post holder will be responsible for overseeing the transfer of domiciliary packages to a Personal Healthcare Budgets and writing and reviewing all Support Plans and risk assessments. The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. Person Specification
Communication Skills
Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required. Experience of creating and giving presentations to a varied group of internal and external stakeholders. Planning Skills
Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly. Experience of setting up and implementing internal processes and procedures. Analytical
Ability to analyse very complex issues where material is conflicting and drawn from multiple sources. Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making. Numerate and able to understand complex financial issues combined with deep analytical skills. Experience of setting up and implementing internal processes and procedures. Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement. Autonomy
Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales. Qualifications
Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area. Registered Professional (e.g. Nurse, OT, Physiotherapist, Social Worker) Post-graduate degree in Management Studies or equivalent. Significant experience of successfully operating in a politically sensitive environment. Evidence of continued professional development. Demonstrated experience of co-ordinating projects in complex and challenging environments. Experience of managing risks and reporting. Experience of drafting briefing papers and correspondence at SMT level. Experience of monitoring budgets and business planning processes. Understanding of the public sector. Demonstrated experience in a Healthcare environment. Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. NHS Gloucestershire Integrated Care Board Address
5220 Valiant Court, Gloucester Business Park
#J-18808-Ljbffr
NHS Gloucestershire Integrated Care Board
An exciting opportunity has arisen within the Gloucestershire Continuing Healthcare (CHC) Team for a Complex Case Manager (Band 7) registered professional. The role is planned to build on a combination of Complex Case Management skills & subject matter expertise, and to develop and support a growing service and work autonomously within a supportive team. In this role you will support the wider CHC team by case managing highly complex individuals and their families/carers helping them to access the most appropriate care to support their needs. The role can be challenging and therefore rewarding as well as diverse day to day. The role includes case managing a variety of patients i.e. physical health, learning disability, mental health, ABI, etc. in a variety of settings. You will work across the ICB footprint visiting patients in a variety of settings including their own homes as well as meetings on MS Teams. There will also be times where visits are required to out of county placements. For further information for this role please contact: charlene.kalus@nhs.net Main duties of the job
Day to day case management for CHC eligible patients with highly complex needs including monitoring high cost packages. Making decisions around complex CHC cases in accordance with the CHC National Framework. Court of Protection case management which includes attendance in court representing the ICB. Working with care providers and social care in the best interest of the patient and to provide the best care possible. Safeguarding highly complex and challenging individuals. Working for the patient to achieve outcomes that are best for them. Presenting cases to Risk & Scrutiny Funding Panel. Joint work with partners within all commissioned workstreams (health & social Care). What you will get from this role: Make an impact in supporting individuals Hybrid working and flexible working offered Supportive Team The vacancy is for 37.5 hours a week, Monday to Friday, 09.00 - 17.00 hrs. About us
Our NHS Gloucestershire Integrated Care Board (NHS Gloucestershire) is responsible for planning and buying services to meet the health needs of local people. It also brings partners together to ensure the counties NHS provides the best possible care. Alongside our communities, we want to improve health, improve access to high quality care and support when needed and make Gloucestershire a better place for the future. NHS Gloucestershire ICB had the best staff survey result in 2023 for proportion of staff who would recommend it as a place to work. More information about our organisation can be found here: NHS Gloucestershire ICB (nhsglos.nhs.uk) Job responsibilities
The post holder will support the Head of Department and their team to ensure that their workstream of programmes are planned and managed effectively and take the lead in assisting in their successful delivery: The post holder will work autonomously to support and co-ordinate, where necessary, the case management of individuals with highly complex health and social care needs. Responsible for providing day to day case management expertise for CHC eligible patients presenting with highly complex needs and circumstances including monitoring of high cost care packages and 1 - 1 provision. Define current processes, facilitate discussions and advise colleagues regarding all matters concerning safeguarding, Court of Protection, mental capacity, spinal/brain injury pathways and best interest decisions. Ensure the case management is delivered with the patient at the heart of the process and that case management issues are dealt with in line with best practice in a timely manner to achieve best outcomes for the individual. Making decisions regarding complex CHC case management issues in line with the National Framework guidance and with support of senior colleagues where needed. The post holder will be responsible for overseeing the transfer of domiciliary packages to a Personal Healthcare Budgets and writing and reviewing all Support Plans and risk assessments. The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. Person Specification
Communication Skills
Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required. Experience of creating and giving presentations to a varied group of internal and external stakeholders. Planning Skills
Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly. Experience of setting up and implementing internal processes and procedures. Analytical
Ability to analyse very complex issues where material is conflicting and drawn from multiple sources. Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making. Numerate and able to understand complex financial issues combined with deep analytical skills. Experience of setting up and implementing internal processes and procedures. Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement. Autonomy
Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales. Qualifications
Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area. Registered Professional (e.g. Nurse, OT, Physiotherapist, Social Worker) Post-graduate degree in Management Studies or equivalent. Significant experience of successfully operating in a politically sensitive environment. Evidence of continued professional development. Demonstrated experience of co-ordinating projects in complex and challenging environments. Experience of managing risks and reporting. Experience of drafting briefing papers and correspondence at SMT level. Experience of monitoring budgets and business planning processes. Understanding of the public sector. Demonstrated experience in a Healthcare environment. Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. NHS Gloucestershire Integrated Care Board Address
5220 Valiant Court, Gloucester Business Park
#J-18808-Ljbffr
