Complex Clinical Case Manager (Wolverhampton)

Job Summary Black Country ICB is seeking a part-time (18.75 hours per week) dedicated and experienced Continuing Healthcare (CHC) Nurse Assessor for our All-Age Continuing Care service in Wolverhampton. If you hold a RGN registration and are passionate about patient care and assessment, we want you to join our team to enhance our services with your expertise and dedication. Why Join Us? Impactful Work : Play a crucial role in improving the lives of individuals through high-quality care assessments and management. Collaborative Environment : Work within a supportive team that values collaboration and excellence in care. Professional Development : Opportunities for continuous learning and professional growth within the healthcare field. If you are enthusiastic, skilled, and ready to make a difference in the lives of those we serve, apply now to join the Black Country ICB as a Continuing Healthcare Nurse Assessor. Main Duties of the Job Conduct thorough assessments for NHS Continuing Healthcare for Adults to guide care decisions. Coordinate and monitor complex care packages and NHS-funded placements, ensuring patient safety at all times. Strengthen links between primary care, social services, and other stakeholders, working closely with colleagues across trust, community, and private sectors. Provide ongoing case management to ensure high-quality care and optimal patient outcomes. Maintain accurate and up-to-date records, participate in the CHC panels as needed, and ensure compliance with regulatory standards. Required Skills and Qualifications : Current RGN registration. Experience in case management and patient assessment, with an understanding of the CHC framework. Exceptional communication and liaison skills, capable of working across inter-agency boundaries. Excellent time management and organisational skills to manage multiple responsibilities efficiently. A commitment to patient well-being, able to empathise and communicate with tact and sensitivity. Appreciation for working within the culturally diverse area of the Black Country. About Us The Black Country Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of 1.26 million people in the Black Country. We manage the NHS budget for Dudley, Sandwell, Walsall and Wolverhampton and are responsible for planning and buying Primary Medical Services (GPs), dental, optometry and pharmacy services. We support the ICS vision for a healthier place with healthier people and healthier futures. We are an equal opportunities employer who actively supports and encourages increasing the diversity of our employees, and welcome applications from people with transferable skills gained through experience across the full range of health and social care settings. Job Responsibilities Provide a high-quality resource of professional advice, guidance and expertise to members of the Individual Care Team, ICB and wider health and social care economy. Autonomously manage a case load of individuals with highly complex health needs providing significant clinical guidance to providers. Ensure that all assessments are holistic in nature and utilise The National Framework for NHS Continuing Health Care. Provide complex and sensitive information to patients, relatives/representatives and often work in potentially hostile environments; relaying difficult decisions regarding care provision and managing patient and family expectations. Provide continuity of care throughout the period of care and support, encompassing close working with health and social care professionals and care providers. Attend all meetings related to the patient which may impact on care provision and costs to meet identified needs. Liaise with multiple professionals involved in patient care to ensure a comprehensive understanding of all identified needs. Present comprehensive written reports to ICB Eligibility Panel following any reviews completed once patients are in receipt of agreed care provision. Responsible for negotiating care package costs and monitoring packages of fully funded care which are in excess of £1000 per week. Identify and process any safeguarding and quality of care issues and take appropriate action. Ensure Mental Capacity Act is considered and relevant processes are followed. Develop and maintain effective working relationships with clinicians, general practitioners and providers. Provide professional advice, guidance and expertise to the ICB and partner agencies. Liaise with a variety of providers and arrange assessment of patients. Maintain a formal record of all cases and ensure that all relevant clinical information is available. Support the Head of CHC in working with partner agencies. Call and chair multi-disciplinary meetings to ensure continuity of care across agencies. Deputise for the Lead Nurse as required. Provide data to monitor care delivery and identify how performance of providers can be improved. Monitor budget and inform the Head of Service of any identified budget pressures. Develop policies and procedures to support the delivery of NHS Funded Care. Contribute to and deliver training on CHC and FNC to a variety of audiences. Provide professional support and mentoring to the nurse assessors within the team. Work within the NMC Code/Professional Code and meet requirements for revalidation. Undertake and comply with all mandatory training. Person Specification Skills and Knowledge Essential High level of working knowledge of the relevant legislation and theories underpinning the provision of services. Demonstrable experience and knowledge of current key policies and priorities within the NHS. Clear knowledge and understanding of service provision available locally, regionally and nationally. Good working knowledge of adult safeguarding. Awareness of Data Protection and confidentiality issues. Working knowledge of Microsoft Office. Effective interpersonal and negotiation skills. Excellent written and verbal communication. Excellent time management skills. Ability to prioritise and work effectively on own initiative. Ability to work in hostile environments and deal with conflict. Qualifications Essential Relevant degree/professional qualification in Nursing. Evidence of continuous professional development. Educated to degree level or equivalent experience. Experience Essential Significant experience in a complex, multi-disciplinary environment. Extensive experience of case management with service users who have complex health needs. Clear knowledge of The National Framework for NHS Continuing Health Care. Understanding of the Mental Capacity Act 2005. Experience of monitoring a budget. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration.

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