A large international organisation is seeking a Concierge Manager to lead a team of Concierges to provide excellent customer service and hospitality. The Concierge Manager will have previous experience working in a similar role and have strong experience handling challenging and high-profile situations. In addition, the Concierge Manager will be able to pass an Enhanced DBS check and have a basic understanding of building maintenance tasks and managing third-party groups like suppliers.
Applications from ex-military personnel are strongly encouraged
Key Responsibilities:
Lead, develop and enhance the Concierge team
Lead on the weekly rota to ensure suitable cover is in place
Be the first point of contact for colleagues and support on issues
Contract manage support service partners, such as security and repairs
Create and deliver customer focused training for the team to ensure the company continually improves the level of service
Propose and deliver additional services to enhance the customer experience
Ensure customers receive advance communication of disruptive works in good time, this includes supporting vulnerable adults
Build trust with our customers, capturing important feedback from customers
Knowledge, skills and qualifications:
Essential:
Have a lead concierge team, ideally in a high end and customer focused role
Previously managed customer s expectations, able to handle challenging and high-profile situations
Basic understanding of maintenance tasks and overseeing suppliers
Strong communication skills and able to work well with others
Highly professional and disciplined
Be able to pass an Enhanced DBS check
Salary:
£45,000 to £50,000 DOE Benefits:
Pension, Life Assurance, 25+8 days hols, private medical, retail discounts, and more
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£45,000 to £50,000 DOE Benefits:
Pension, Life Assurance, 25+8 days hols, private medical, retail discounts, and more
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