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Concierge & Reservations Executive, Kilbirnie
Client:
Additional Resources Location:
Kilbirnie, United Kingdom Job Category:
Hospitality EU work permit required:
Yes Job Reference:
0a754c5a904d Job Views:
89 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
The Role: As a
Concierge & Reservations Executive , you will be providing exceptional customer service, creating bespoke itineraries, and recommending experiences. Responsibilities: Managing and achieving Activities & Experiences sales targets. Improving communication procedures internally and externally. Growing revenue and room sales, handling reservations, and managing the reservations desk during holiday cover. Managing guest enquiries for Activities & Experiences (A&E). Conducting pre-stay calls at 30 and 14 days. Handling A&E bookings on Check front and managing check front details. Managing A&E charging and building relationships with A&E suppliers. Preparing monthly reports on A&E activities. Collecting guest profiles in Clock PMS. Managing reservations via various channels. Requirements: Previous experience working in a similar role. Proven experience in hospitality. Strong communication skills. Ability to manage multiple tasks efficiently. Benefits: Tips Canteen Company events Company pension Employee discount Life insurance On-site parking Referral programme Discounted or free food
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Client:
Additional Resources Location:
Kilbirnie, United Kingdom Job Category:
Hospitality EU work permit required:
Yes Job Reference:
0a754c5a904d Job Views:
89 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
The Role: As a
Concierge & Reservations Executive , you will be providing exceptional customer service, creating bespoke itineraries, and recommending experiences. Responsibilities: Managing and achieving Activities & Experiences sales targets. Improving communication procedures internally and externally. Growing revenue and room sales, handling reservations, and managing the reservations desk during holiday cover. Managing guest enquiries for Activities & Experiences (A&E). Conducting pre-stay calls at 30 and 14 days. Handling A&E bookings on Check front and managing check front details. Managing A&E charging and building relationships with A&E suppliers. Preparing monthly reports on A&E activities. Collecting guest profiles in Clock PMS. Managing reservations via various channels. Requirements: Previous experience working in a similar role. Proven experience in hospitality. Strong communication skills. Ability to manage multiple tasks efficiently. Benefits: Tips Canteen Company events Company pension Employee discount Life insurance On-site parking Referral programme Discounted or free food
#J-18808-Ljbffr
