Conduct Risk Lawyer (Complaints Handling)

Kennedys is looking for a Conduct Risk lawyer to join our Risk & Compliance team (in any of our offices) who provide expert information, advice and guidance to the Firm on professional responsibility, risk and compliance issues. This role will be responsible for reviewing our complaints procedures/policies and developing complaints handling processes which align with our clients' requirements. TeamKennedys Risk & Compliance team handles a wide range of partnership and risk and compliance issues for the firm and acts as an in-house legal department assisting with regulatory and professional conduct enquiries. This role will be in the Conduct Risk Team who provide a legal and regulatory advisory service which both proactively and reactively manages risk and ensures compliance, protecting and supporting the firm in the global delivery of its services.Key responsibilities Reviewing and taking ownership of the complaints handling process to ensure that it aligns and develops with our clients' requirements;Take responsibility for complaints handling MI and reporting;Investigating complaints and preparing responses to the complainant and regulatory bodies where necessary;Working with the team to oversee the day-to-day management of the firm's professional indemnity claims, ensuring that these are resolved as quickly and efficiently as possible having regard to the firm's regulatory, commercial and insurance obligations;Developing and maintaining working relationships with the firm's brokers, insurers and any panel lawyers appointed;Use the claims management system to record all claims and to assist with preparation of the bordereau;Analysing and reporting on compliance failures which are material or part of a recurring pattern, making recommendations for action;Provide guidance to the firm on professional conduct issues;Support the Legal Counsel with updating the firm's policies and guidance as necessary;Deal with conduct risk queries from the firm that are allocated by the Helpdesk and comply with SLA's;Keeping up to date with legal and regulatory compliance and applying the implications of such changes to the firm's situation.Attending meetings and maintaining effective communication with other business services departments to support the delivery of the risk & compliance service to the business. Required experience Professional indemnity fee earning background 3 - 5years;Ideally some previous experience of working in a Risk and Compliance team. Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys. *where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience. About KennedysKennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,500 people worldwide across 45 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.What do we have to offer?We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our are at the core of who we are and what make us a great firm to work with and for.The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.We strive to celebrate empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested. Documents