As a conference and banqueting assistant your job role will involve supporting C&B Supervisors in the day to day operation of the department, looking after conferences, weddings, events and private celebrations.
During this period we are looking for commitment to seasonal hours which be worked at weekends and Christmas Day (paid x 2) and Boxing Day (paid x1.5)
Role ResponsibilityThe Conference & Banqueting Assistant will be responsible for…
- Ensuring that every guest receives a warm greeting upon arrival
- Delivering the highest standards in conference and banqueting service
- Exercising an eye for detail, consistently delivering service with a sense of pride, purpose and precision
- Ensuring correct set up of function rooms and public areas maintaining the highest standards
- Service of food and beverage items during each event
- Anticipating guests needs, responding promptly, creating solutions to any issues that may arise
- Maintain a harmonious relationship with other staff members
The Ideal Candidate
Our successful Conference & Banqueting Assistant will have…
- A positive ‘can-do’ attitude and warm personality
- A passion for the hospitality industry and our guests
- A desire to provide consist, excellent customer service, not only meeting the guests’ needs but exceeding their expectations
- Willingness to learn, and champion their own training and development
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage.
- Holiday prorata
- We operate a discretionary service charge system.
- Meals on duty provided for free
- Recognition scheme
- Access to our learning platform i
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
