Conference And Events Sales Coordinator – Birmingham

Conference And Events Sales Coordinator - Birmingham

Conference and Events Sales Coordinator - Levy

• 28,957 per annum
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

About us:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.
As our Conference and Events (C&E) Sales Coordinator you will be responsible for positively approaching all sales opportunities in order to maximise sales and revenue by yielding the business to achieve the venue's sales plan. You will work closely with the Proactive Sales team to build strong relationships with Preferred Partners and Agent Partners to maximise opportunities.
More about the role:

• Responsible for handling enquiries through the central electronic enquiry desk, online 3rd party and emails
• Responsible for handling enquiries for 10 venues across the group
• Provide outstanding customer service through the achievement of set key performance indicators
• Develop client, venue and internal relationships through knowledgeable and effective enquiry handling
• Be inquisitive about forecasts, budgets and pace reporting and build knowledge to help drive overall strategy of the business
• Record accurate information in Delphi, load all enquiries, report any shortcomings in online profiles and property bibles
• Aligned to this is a keen interest and thirst for knowledge of competitor options through research, questioning and recording all data to help shape our overall strategy
• Demonstrate exceptional product knowledge - fulfil on site meetings in the venues, growing knowledge of the venues, cascading new developments to colleagues in the Central Team and build an accurate picture of the 10 venues offer

About you:

• Excellent verbal and communication skills is confident and can make decisions
• Confident and ability to be a team player. Assertive, calm and works well under pressure.
• Ability to multi task, think fast and to deliver solutions to customer requirements
• Diplomatic and discreet and can manage customer feedback and confidently manage complaint handling
• A good sense of humour, a self-starter and ability to motivate others
• Motivated by a passion for quality and great service delivery
• A "can do "attitude & instils this within the wider team
• To be an excellent ambassador for the business
• Experience or knowledge of Delphi and Venue Directory desirable but not essential

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.
We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.