Conference and Events Operations Supervisor
Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.
We're seeking a Conference and Events Operations Supervisor to join our Operations team. The Conference and Events Operations Supervisor will report directly to the Service Manager.
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
What You’ll Do:
As a Conference and Events Operations Supervisor, you will be responsible for ensuring the success of all programs, while maintaining a profitable operation and high-quality products and service levels. Conference and Events Operations Supervisors are also expected to share ideas to promote business and assist with scheduling and leading the service team. In this role, you will use Convene’s Core Values to guide your day-to-day and ensure our clients have a wonderful experience. Supervise and set up the service of culinary in a quick and efficient manner to participants and ensure that it follows the Program Execution Order. Supervise the service team and support staff including setup, utilities, maintenance, and security. Coordinate culinary service between the culinary team and service team. Monitor inventory and keep culinary informed of accurate counts. Enforce all rules and regulations and ability to carry out all safety and emergency programs. Follow health and safety regulations and ensure sanitations and cleanliness of service areas. Be involved in and/or conduct ongoing training of service specialists to maintain standards of service. Manage opening and/or closing inspection duties. Maintain service cleanliness in front and back of the site. Ensure positive overall client satisfaction. Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner. Adhere to basic hygiene procedures and grooming standards. Lead and perform duties of service technician during shift. What We Look For: Minimum 2 years’ of progressive experience in a conference center or a related field. Previous supervisory responsibility preferred. Strong knowledge of service standards, and different service types. Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations. Flexible and long hours sometimes required. Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance. Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Ability to stand, sit, or walk for an extended period of time. Who We Are: Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities. Learn more at
https://convene.com/ . We’re Here For You: Health and Wellness Private medical insurance. Subsidised eye care. Subsidised fitness membership. Employee Assistance Program: well-being support and personal advice programme. Time Off and Work-Life Balance 25 days annual leave plus bank holidays, and company sick pay. Financial Support and Benefits. Bonus scheme. Interest-free loan for rail season tickets & further education. Subsidised bicycle purchase through Cycle to Work scheme. Professional Development and Recognition Continuous professional and personal development support. Employee recognition and reward programs to mark achievements and milestones. Community and Impact Opportunities to volunteer, donate, and participate in community give-back initiatives. The opportunity to have a significant impact on your team and the business in the work that you do. Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. #LI-AS1
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As a Conference and Events Operations Supervisor, you will be responsible for ensuring the success of all programs, while maintaining a profitable operation and high-quality products and service levels. Conference and Events Operations Supervisors are also expected to share ideas to promote business and assist with scheduling and leading the service team. In this role, you will use Convene’s Core Values to guide your day-to-day and ensure our clients have a wonderful experience. Supervise and set up the service of culinary in a quick and efficient manner to participants and ensure that it follows the Program Execution Order. Supervise the service team and support staff including setup, utilities, maintenance, and security. Coordinate culinary service between the culinary team and service team. Monitor inventory and keep culinary informed of accurate counts. Enforce all rules and regulations and ability to carry out all safety and emergency programs. Follow health and safety regulations and ensure sanitations and cleanliness of service areas. Be involved in and/or conduct ongoing training of service specialists to maintain standards of service. Manage opening and/or closing inspection duties. Maintain service cleanliness in front and back of the site. Ensure positive overall client satisfaction. Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner. Adhere to basic hygiene procedures and grooming standards. Lead and perform duties of service technician during shift. What We Look For: Minimum 2 years’ of progressive experience in a conference center or a related field. Previous supervisory responsibility preferred. Strong knowledge of service standards, and different service types. Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations. Flexible and long hours sometimes required. Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance. Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Ability to stand, sit, or walk for an extended period of time. Who We Are: Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities. Learn more at
https://convene.com/ . We’re Here For You: Health and Wellness Private medical insurance. Subsidised eye care. Subsidised fitness membership. Employee Assistance Program: well-being support and personal advice programme. Time Off and Work-Life Balance 25 days annual leave plus bank holidays, and company sick pay. Financial Support and Benefits. Bonus scheme. Interest-free loan for rail season tickets & further education. Subsidised bicycle purchase through Cycle to Work scheme. Professional Development and Recognition Continuous professional and personal development support. Employee recognition and reward programs to mark achievements and milestones. Community and Impact Opportunities to volunteer, donate, and participate in community give-back initiatives. The opportunity to have a significant impact on your team and the business in the work that you do. Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. #LI-AS1
#J-18808-Ljbffr
