Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Please note, shortlisting is based on the person specification, therefore, when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills. Please also indicate all of the specialties that you have experience of typing for, where applicable.
An exciting opportunity has arisen for an experienced, motivated & enthusiastic Consultant PA to join our Medical Secretarial Team.
The available position is for 37.5 hours per week, working within the Cardiology team, based at our Wigan Site. There is potential, after a period of training, for agile working to be considered.
Candidates should hold an AMSPAR Diploma Qualification & RSA Level III in typewriting &/or medical audio transcription or be able to demonstrate experience in a similar role.
Experience in using Microsoft office software is essential. Experience of creating spreadsheets and scheduling of clinic/theatre lists is desirable.
Main duties of the job This interesting & varied role requires you to work well on your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets. Good communication skills & the ability to deal with confidential & sensitive issues in a professional manner are essential.
You will be working within a small team, managing office administration for the Consultant(s), junior doctors & Specialist Nurses they support, providing an efficient & effective PA service. You will act as the first point of contact for all forms of communication for the Consultant(s) & their team(s) & will be expected to organise & prioritise their own workload.
The post holder will work with other Consultant PA's to ensure office administration for all the relevant consultants is covered. Supporting other Consultant PA teams, when required, & provide mentorship support to the Clinical Secretaries linked to their team.
Job responsibilities
Providing a complete PA service including word processing, filing, audio typing, photocopying and the composition of letters. Prepares responses and requests for the Consultant and designated medical staff as appropriate.
Distributing and prioritising incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information.
Undertaking administrative work at the request of the consultant or their team.
Attending outpatient clinics and ward rounds as necessary and where appropriate.
Providing the first point of contact for written and telephone enquiries, some of which may be sensitive, on behalf of the Consultant and their team, using judgement to establish the validity and priority of the contact.
When notified of Consultants leave, ensure appropriate action is taken with regard to cancelling/reducing clinics and re-evaluating/rescheduling appointments in Consultants diary where appropriate.
The production and distribution of patient/procedure lists, e.g. admissions, arranging and co-ordinating Domiciliary visits and assessments, theatre, outpatient procedures within the required timescales.
Maintaining close working relationships between Consultant and patient where appropriate.
Organising and co-ordinate multidisciplinary team meetings, arrange venue and take minutes where appropriate.
Ensuring timely responses to Medico-legal reports/Insurance reports.
Introducing and implementing new practices to enhance service development, i.e. developing protocols and procedures for improved patient services.
Supervising new PAs/secretaries/support staff and work experience students ensuring an effective office system is maintained.
Compiling and distributing medical staff rotas and liaising with medical staffing about annual leave/sick leave arrangements where applicable.
Ensuring all results of investigations are brought to the attention of the medical staff to be signed and uses own judgement and experience to highlight any that may need urgent action.
Maintaining a diary of appointments and information relevant to medical staff.
Ensuring accurate and up-to-date information for the Trusts waiting list requirements.
Ensuring adequate supply of stationery and equipment.
Developing office, PA and secretarial practices to continually improve service delivery.
Assisting colleagues in providing cross cover for the work of absent PAs, including across sites, when necessary.
Preparation of induction packs for Junior Doctors.
Administration of duties in relation to new policies i.e. 18 week pathway inter provider transfer documentation, choose and book administration and patient choice bookings. Provide training to other staff, as appropriate, in relation to this requirement.
Migration to digital dictation systems and re-organisation of workload to meet performance standards.
The post holder is expected to act independently within occupational guidelines and decide when it is necessary to refer to their Manager.
The post holder should exercise initiative commensurate with the role and it is vital that confidentiality is maintained at all times.
Person Specification Qualifications
AMSPAR Diploma or equivalent experience of providing a PA/secretarial service
Shorthand Qualification
ECDL
AMSPAR Certificate in medical terminology, or equivalent / proven relevant experience
Experience
Diary Management
Answering telephone enquiries
Minute taking
Microsoft Word, Excel and Outlook on a regular basis
Experience of monitoring quality of transcriptions
Experience of managing stationary and stock levels
Experience of handling medico-legal reports and insurance claims
Experience of scheduling and rescheduling clinic lists on behalf of a consultant
Experience of training/mentoring new staff within own work area.
Skills
Demonstrate working as a team member
Ability to communicate in a clear and concise manner
Able to work within tight time frames and to deadlines
Able to use tact and empathy when handling patient calls
Ability to type more than 40 - 50 words per minute with an accuracy rate of at least 90 - 95%
Knowledge
Medical terminology in at least one specialty
Understanding of 18 weeks, CAB and how role fits with these initiatives
Information Governance and Data Protection
Knowledge of medical terminology within more than one specialty
Knowledge of patient administration systems including Electronic Patient Record
Additional Information
Able to work on other trust sites as required
Demonstrates a willingness to change as the role evolves
Willing to meet the performance criteria set out in the job description and undertake personal and professional development.
Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Motivated and pro-active
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Deputy HCA Manager - Medical Secretaries
£26,530 to £29,114 a year, pro rata
Contract Permanent
Working pattern Full-time, Flexible working, Home or remote working
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An exciting opportunity has arisen for an experienced, motivated & enthusiastic Consultant PA to join our Medical Secretarial Team.
The available position is for 37.5 hours per week, working within the Cardiology team, based at our Wigan Site. There is potential, after a period of training, for agile working to be considered.
Candidates should hold an AMSPAR Diploma Qualification & RSA Level III in typewriting &/or medical audio transcription or be able to demonstrate experience in a similar role.
Experience in using Microsoft office software is essential. Experience of creating spreadsheets and scheduling of clinic/theatre lists is desirable.
Main duties of the job This interesting & varied role requires you to work well on your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets. Good communication skills & the ability to deal with confidential & sensitive issues in a professional manner are essential.
You will be working within a small team, managing office administration for the Consultant(s), junior doctors & Specialist Nurses they support, providing an efficient & effective PA service. You will act as the first point of contact for all forms of communication for the Consultant(s) & their team(s) & will be expected to organise & prioritise their own workload.
The post holder will work with other Consultant PA's to ensure office administration for all the relevant consultants is covered. Supporting other Consultant PA teams, when required, & provide mentorship support to the Clinical Secretaries linked to their team.
Job responsibilities
Providing a complete PA service including word processing, filing, audio typing, photocopying and the composition of letters. Prepares responses and requests for the Consultant and designated medical staff as appropriate.
Distributing and prioritising incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information.
Undertaking administrative work at the request of the consultant or their team.
Attending outpatient clinics and ward rounds as necessary and where appropriate.
Providing the first point of contact for written and telephone enquiries, some of which may be sensitive, on behalf of the Consultant and their team, using judgement to establish the validity and priority of the contact.
When notified of Consultants leave, ensure appropriate action is taken with regard to cancelling/reducing clinics and re-evaluating/rescheduling appointments in Consultants diary where appropriate.
The production and distribution of patient/procedure lists, e.g. admissions, arranging and co-ordinating Domiciliary visits and assessments, theatre, outpatient procedures within the required timescales.
Maintaining close working relationships between Consultant and patient where appropriate.
Organising and co-ordinate multidisciplinary team meetings, arrange venue and take minutes where appropriate.
Ensuring timely responses to Medico-legal reports/Insurance reports.
Introducing and implementing new practices to enhance service development, i.e. developing protocols and procedures for improved patient services.
Supervising new PAs/secretaries/support staff and work experience students ensuring an effective office system is maintained.
Compiling and distributing medical staff rotas and liaising with medical staffing about annual leave/sick leave arrangements where applicable.
Ensuring all results of investigations are brought to the attention of the medical staff to be signed and uses own judgement and experience to highlight any that may need urgent action.
Maintaining a diary of appointments and information relevant to medical staff.
Ensuring accurate and up-to-date information for the Trusts waiting list requirements.
Ensuring adequate supply of stationery and equipment.
Developing office, PA and secretarial practices to continually improve service delivery.
Assisting colleagues in providing cross cover for the work of absent PAs, including across sites, when necessary.
Preparation of induction packs for Junior Doctors.
Administration of duties in relation to new policies i.e. 18 week pathway inter provider transfer documentation, choose and book administration and patient choice bookings. Provide training to other staff, as appropriate, in relation to this requirement.
Migration to digital dictation systems and re-organisation of workload to meet performance standards.
The post holder is expected to act independently within occupational guidelines and decide when it is necessary to refer to their Manager.
The post holder should exercise initiative commensurate with the role and it is vital that confidentiality is maintained at all times.
Person Specification Qualifications
AMSPAR Diploma or equivalent experience of providing a PA/secretarial service
Shorthand Qualification
ECDL
AMSPAR Certificate in medical terminology, or equivalent / proven relevant experience
Experience
Diary Management
Answering telephone enquiries
Minute taking
Microsoft Word, Excel and Outlook on a regular basis
Experience of monitoring quality of transcriptions
Experience of managing stationary and stock levels
Experience of handling medico-legal reports and insurance claims
Experience of scheduling and rescheduling clinic lists on behalf of a consultant
Experience of training/mentoring new staff within own work area.
Skills
Demonstrate working as a team member
Ability to communicate in a clear and concise manner
Able to work within tight time frames and to deadlines
Able to use tact and empathy when handling patient calls
Ability to type more than 40 - 50 words per minute with an accuracy rate of at least 90 - 95%
Knowledge
Medical terminology in at least one specialty
Understanding of 18 weeks, CAB and how role fits with these initiatives
Information Governance and Data Protection
Knowledge of medical terminology within more than one specialty
Knowledge of patient administration systems including Electronic Patient Record
Additional Information
Able to work on other trust sites as required
Demonstrates a willingness to change as the role evolves
Willing to meet the performance criteria set out in the job description and undertake personal and professional development.
Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Motivated and pro-active
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Deputy HCA Manager - Medical Secretaries
£26,530 to £29,114 a year, pro rata
Contract Permanent
Working pattern Full-time, Flexible working, Home or remote working
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