Salary - £23,692 + competitive commission structure (OTE up to £700 per month)
About EMaC
EMaC is a great place to build a career. We’re fresh in our thinking and we look to do things differently. We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. Our core products are Service Plans and Maintenance, but we’re not just limited to these. As the leading Aftersales Partner to the UK automotive industry, we have a live book of 1.7 million customers and drive a combined £250M of aftersales revenue into the UK network, annually, through our range of solutions. We use reliable, highly evolved platforms to integrate our systems with our clients’. We offer customer service that is second-to-none and we take responsibility so that our clients can focus on their strengths, knowing that their customers are in great hands.
Job Purpose:
We are looking to recruit a dedicated professional to support our renewal and sales service. This role requires agents to renew products, up-sell items supporting our clients’ promotions, and provide customer support for our end consumer. This exciting initiative requires experienced contact centre advisors who thrive in a fast-paced, sales environment. The successful candidate will be a self-motivated, confident, and proactive individual, who is target-driven with a positive attitude. You will need an outgoing approach, be understanding towards customer needs, as well as being adaptable and flexible.
Summary of Role
On behalf of our clients, handle a high volume of sales calls.
Using various omni-channels to support the customer sales journey.
Up-sell promotional items on behalf of clients.
Develop customer relationships.
Assist with customer enquiries.
Redirect general enquiries to relevant departments.
Provide professional follow-up service.
Be able to objection handle and problem-solve confidently.
Have a good understanding of customer needs and requirements.
Provide effective information to prospective customers.
Close sales and achieve relevant targets.
Be responsible for managing your own conversion rate/targets.
Manage CRM databases.
Assist with email and text marketing campaigns.
Be adaptable to new campaigns/products.
Knowledge, Skills and Experience
Good customer relation skills.
Previous B2C telemarketing, telesales or telephone experience (preferred).
Good general computer skills and a good working knowledge of MS Office.
Great telephone manner.
Excellent communication skills and the ability to build rapport with customers.
The ability to work independently as well as in a team.
Be able to confidently sell products or services to customers.
Excellent negotiation and problem-solving skills.
Great organisational abilities.
Personal Qualities:
Ability to perform and deliver quality support to drive quality improvements & results in line with the company expectations. What you’ll receive in return: 25 days holiday (pro-rata) increasing to a maximum of 32 days with service (plus bank holidays). Employee benefits scheme, including opportunity to purchase up to 3 days holiday, health cash plan, dental cover, travel insurance, life insurance, cycle to work scheme, and charitable giving. Employee Recognition Awards. Long Service Award Scheme. Job type: Full time – 37.5 hours per week. Permanent opportunity. £23,692 + competitive commission structure (OTE up to £700 per month). Please be advised that this role will be subject to a Financial Records check and a Basic DBS. Job Types:
Full-time, Permanent Pay:
£23,692.00 per year Additional pay: Commission pay. Benefits: Additional leave. Company pension. Cycle to work scheme. Health & wellbeing programme. Life insurance. On-site parking. Schedule: Monday to Friday. Ability to commute/relocate: Crewe CW1 6GU: reliably commute or plan to relocate before starting work (required). Application question(s): Have you got experience cross-selling and upselling products/services? Experience: Contact Centre environment: 1 year (required). Customer service: 1 year (required). Work authorisation: United Kingdom (required). Work Location:
In person.
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Ability to perform and deliver quality support to drive quality improvements & results in line with the company expectations. What you’ll receive in return: 25 days holiday (pro-rata) increasing to a maximum of 32 days with service (plus bank holidays). Employee benefits scheme, including opportunity to purchase up to 3 days holiday, health cash plan, dental cover, travel insurance, life insurance, cycle to work scheme, and charitable giving. Employee Recognition Awards. Long Service Award Scheme. Job type: Full time – 37.5 hours per week. Permanent opportunity. £23,692 + competitive commission structure (OTE up to £700 per month). Please be advised that this role will be subject to a Financial Records check and a Basic DBS. Job Types:
Full-time, Permanent Pay:
£23,692.00 per year Additional pay: Commission pay. Benefits: Additional leave. Company pension. Cycle to work scheme. Health & wellbeing programme. Life insurance. On-site parking. Schedule: Monday to Friday. Ability to commute/relocate: Crewe CW1 6GU: reliably commute or plan to relocate before starting work (required). Application question(s): Have you got experience cross-selling and upselling products/services? Experience: Contact Centre environment: 1 year (required). Customer service: 1 year (required). Work authorisation: United Kingdom (required). Work Location:
In person.
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