Contact Centre Advisor/Contact Centre Service Advisor
Based - Our new offices in Dunfermline
Monday – Friday 38 hour week with coverage between 8.30 am and 5.30 pm
Are you
enthusiastic, confident and self-motivated?
This could be the opportunity for you! John Clark Motor Group are seeking a professional Contact Centre Advisor/Contact Centre Service Advisor. This is an excellent opportunity for an individual who is seeking a move to join a progressive company.
This is not an easy job. There, we said it.
This is a role for someone who is passionate about delivering the highest standard of customer service and going above and beyond for our customers across the board. You must display a true team ethic and a desire to grow and develop within the business.
Key Job Requirements:
Answer and administer inbound and outbound service calls
Book accurate service appointments to our live workshop diaries
Advise and upsell any additional work required
Arrange customer vehicle collection/deliveries or loan cars
Ensure all customer details are input/updated accurately in our Dealer Management Systems
Communicate with professional confidence and assurance
Deliver the highest levels of service and customer satisfaction
Skills Required:
Work as part of a fast-paced and dynamic team
Excellent keyboard and computer skills
Excellent communication and organisational skills
Be articulate, confident, and able to convey key information in a concise and professional manner
Be able to prioritise their workload
Be punctual
Required Experience:
Customer-focused related role
Previous experience within the Motor Industry is preferred although not essential
Previous experience in a high-volume dealership is preferred although not essential
In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits:
Preferential rates on vehicle parts purchases and servicing
Industry-leading discounted Employee Car Scheme
30 days holiday
Award-winning in-house and manufacturer training
Cycle to work scheme
State of the art dealership standards
High earning potential through commission or bonus
Some roles offer company car
Life assurance
Group contributory pension scheme
Career development opportunities
If this sounds like you and you would love to be part of John Clark Motor Group, then please
APPLY now
with an up-to-date copy of your CV. We look forward to hearing from you soon.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.
Benefits:
Highly competitive salary, bonus plus fantastic benefits
#J-18808-Ljbffr
Based - Our new offices in Dunfermline
Monday – Friday 38 hour week with coverage between 8.30 am and 5.30 pm
Are you
enthusiastic, confident and self-motivated?
This could be the opportunity for you! John Clark Motor Group are seeking a professional Contact Centre Advisor/Contact Centre Service Advisor. This is an excellent opportunity for an individual who is seeking a move to join a progressive company.
This is not an easy job. There, we said it.
This is a role for someone who is passionate about delivering the highest standard of customer service and going above and beyond for our customers across the board. You must display a true team ethic and a desire to grow and develop within the business.
Key Job Requirements:
Answer and administer inbound and outbound service calls
Book accurate service appointments to our live workshop diaries
Advise and upsell any additional work required
Arrange customer vehicle collection/deliveries or loan cars
Ensure all customer details are input/updated accurately in our Dealer Management Systems
Communicate with professional confidence and assurance
Deliver the highest levels of service and customer satisfaction
Skills Required:
Work as part of a fast-paced and dynamic team
Excellent keyboard and computer skills
Excellent communication and organisational skills
Be articulate, confident, and able to convey key information in a concise and professional manner
Be able to prioritise their workload
Be punctual
Required Experience:
Customer-focused related role
Previous experience within the Motor Industry is preferred although not essential
Previous experience in a high-volume dealership is preferred although not essential
In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits:
Preferential rates on vehicle parts purchases and servicing
Industry-leading discounted Employee Car Scheme
30 days holiday
Award-winning in-house and manufacturer training
Cycle to work scheme
State of the art dealership standards
High earning potential through commission or bonus
Some roles offer company car
Life assurance
Group contributory pension scheme
Career development opportunities
If this sounds like you and you would love to be part of John Clark Motor Group, then please
APPLY now
with an up-to-date copy of your CV. We look forward to hearing from you soon.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.
Benefits:
Highly competitive salary, bonus plus fantastic benefits
#J-18808-Ljbffr
