Description
About the RoleOur Contact Centre is full of fun, passionate and forward-thinking individuals – all looking to make a difference to our guests. This isn’t just about answering calls! Our guests contact us with all sorts of enquiries – some to book their holiday with us, others may have a few questions about the resorts and what to do during their stay.
You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn’t a scripted contact centre role – we want you to bring yourself to work every day and love to see our team engage with our guests.
To begin with, you will work exclusively with our guests over the phone. This is not a sales role and there will be absolutely no cold calling (yay!)
Shift Patterns Our Contact Centre is open 9am until 9pm, 7 days a week. Typical shifts are a mixture of 9am-5.30pm, 9am-7pm, 12.30pm-9pm shifts with two days off per week.You will need flexibility during the week and weekend as a full-time member of the team, but we will always do our best to accommodate reasonable requests around shift patterns to fit around you. About YouIf you love making a difference and think you have what it takes to excite our guests as they arrange their holidays with us, this could be the perfect role for you.As a team that understands the importance of getting it right for every guest, we are looking for team members who will be willing to go the extra mile and ensure that we find the perfect holiday for every guest. We are looking for someone with experience working with customers or guests over the phone or in person. You don’t need to have worked in hospitality before as we will teach you everything you need to know about Butlin’s! We are much more interested in your mindset, personality, and ability to get stuck in and learn quickly.Empathy and listening skills are really important to make sure we can offer a great experience, so you should be confident in these areas, being able to lead engaging conversations in a great tone of voice. Alongside being on the phone, you will be working on a computer and with some of our booking systems – you should therefore be confident using a computer.We are working in a hybrid way, so you will need to be able to work in our office alongside the ability to work from home when required.About Butlin'sAt Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.There has never been a more exciting time to join Butlin’s!
Shift Patterns Our Contact Centre is open 9am until 9pm, 7 days a week. Typical shifts are a mixture of 9am-5.30pm, 9am-7pm, 12.30pm-9pm shifts with two days off per week.You will need flexibility during the week and weekend as a full-time member of the team, but we will always do our best to accommodate reasonable requests around shift patterns to fit around you. About YouIf you love making a difference and think you have what it takes to excite our guests as they arrange their holidays with us, this could be the perfect role for you.As a team that understands the importance of getting it right for every guest, we are looking for team members who will be willing to go the extra mile and ensure that we find the perfect holiday for every guest. We are looking for someone with experience working with customers or guests over the phone or in person. You don’t need to have worked in hospitality before as we will teach you everything you need to know about Butlin’s! We are much more interested in your mindset, personality, and ability to get stuck in and learn quickly.Empathy and listening skills are really important to make sure we can offer a great experience, so you should be confident in these areas, being able to lead engaging conversations in a great tone of voice. Alongside being on the phone, you will be working on a computer and with some of our booking systems – you should therefore be confident using a computer.We are working in a hybrid way, so you will need to be able to work in our office alongside the ability to work from home when required.About Butlin'sAt Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.There has never been a more exciting time to join Butlin’s!
Industry:
Travel Arrangements
Employees:
5,001-10,000
Annual Revenue:
$290M
Founded:
1936
Address:
Breakspear Place, Breakspear Way, Hemel Hempstead, England, GB, HP2 4TZ
Butlin’s is re-inventing the British seaside break at our three resorts in Minehead, Skegness and Bognor Regis, which attract over 1.5 million guests every year. For over 80 years we’ve delighted millions of families by giving them a great time with memories that last a lifetime, and our much-loved resorts are places full of excitement, fun, variety and opportunity. We’re not just here to do a job – we’re passionate about Butlin’s and passionate about creating memories that last a lifetime.
