Contact Centre Advisor
Location:
Croydon office location with Hybrid working Salary:
£28,675 per annum plus Civil Service Pension Contract Type:
Permanent Position type:
Full Time We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help by paying our members, charging a levy, and investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind. Our contact centre is an award-winning team providing excellence of service to our members, and we are looking for a new Contact Centre Advisor to join the team. This will be your first step into a career with us, where you will receive full training from day one covering the PPF's pension schemes. Once you have established yourself in the contact centre, other opportunities will arise, taking your career down different paths, from pensions administration to training, quality assurance, customer resolutions, and fraud investigation among many other routes of career development. The Contact Centre Team is at the heart of what we do here at the PPF, offering excellent customer service to the members who call in. As the first point of contact in response to our members’ queries, you will be entering a world of variety, helping our members overcome what can be confusing, difficult, or challenging times. This means that we do not work off of scripts; you will need to show empathy and have a calm, natural yet professional communication style, explaining complex issues clearly and engagingly. Unlike other contact or call centres, we operate Monday to Friday only, with two shift patterns: 1) 08.45-16.45 and 2) 09.30-17.30. We are a hybrid working organization mixing working from home and in the office once you are competent in your role, ensuring a great work-life balance. To apply, we are looking for recent contact centre or customer service experience predominantly delivered by telephone. There is a minimum requirement of GCSE Maths and English (or equivalent) at Grade 4 (C grade) or above. Experience in the financial services industry would be beneficial but is not essential. We will consider applicants looking for part-time hours across five days per week or even a possible job share, as well as full-time applications. In return for your skills, experience, and commitment, we’ll give you a challenging role within a business where you’ll receive the support you need to develop your career. We’ll also provide opportunities for personal development and skills training. Our Croydon office is conveniently located just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction, or half an hour from St Pancras. We’re proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role, you will be guaranteed an interview. We embrace diverse talent, welcoming people with different beliefs, backgrounds, and ways of working. Whatever your background, and however you identify, you’ll be welcome here. We’re happy to talk about flexible working. No agencies please.
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Location:
Croydon office location with Hybrid working Salary:
£28,675 per annum plus Civil Service Pension Contract Type:
Permanent Position type:
Full Time We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help by paying our members, charging a levy, and investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind. Our contact centre is an award-winning team providing excellence of service to our members, and we are looking for a new Contact Centre Advisor to join the team. This will be your first step into a career with us, where you will receive full training from day one covering the PPF's pension schemes. Once you have established yourself in the contact centre, other opportunities will arise, taking your career down different paths, from pensions administration to training, quality assurance, customer resolutions, and fraud investigation among many other routes of career development. The Contact Centre Team is at the heart of what we do here at the PPF, offering excellent customer service to the members who call in. As the first point of contact in response to our members’ queries, you will be entering a world of variety, helping our members overcome what can be confusing, difficult, or challenging times. This means that we do not work off of scripts; you will need to show empathy and have a calm, natural yet professional communication style, explaining complex issues clearly and engagingly. Unlike other contact or call centres, we operate Monday to Friday only, with two shift patterns: 1) 08.45-16.45 and 2) 09.30-17.30. We are a hybrid working organization mixing working from home and in the office once you are competent in your role, ensuring a great work-life balance. To apply, we are looking for recent contact centre or customer service experience predominantly delivered by telephone. There is a minimum requirement of GCSE Maths and English (or equivalent) at Grade 4 (C grade) or above. Experience in the financial services industry would be beneficial but is not essential. We will consider applicants looking for part-time hours across five days per week or even a possible job share, as well as full-time applications. In return for your skills, experience, and commitment, we’ll give you a challenging role within a business where you’ll receive the support you need to develop your career. We’ll also provide opportunities for personal development and skills training. Our Croydon office is conveniently located just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction, or half an hour from St Pancras. We’re proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role, you will be guaranteed an interview. We embrace diverse talent, welcoming people with different beliefs, backgrounds, and ways of working. Whatever your background, and however you identify, you’ll be welcome here. We’re happy to talk about flexible working. No agencies please.
#J-18808-Ljbffr
