Contact Centre Advisor (Weekends)
Do you have good customer service and communication skills? Would you like to represent the Science Museum Group, engage with our visitors and support with their enquiries?
About us
The Science Museum Group (SMG) encompasses the Science Museum, the National Railway Museum, the Science & Industry Museum, the Science & Media Museum and Locomotion. Making us the world's greatest alliance of science museums.
The Group Contact Centre at SMG is often the first point of contact for visitors, business partners, and members of the general public. It handles thousands of inbound enquiries each month on behalf of our five museums and national collections centre. This calls for the highest standards of customer service to maximise the customer's enjoyment of our museums and to bring our collections to life!
We are now recruiting a Contact Centre Advisor to join on permanent contract, based at the Science Museum in London with hybrid working available. This is a part-time role, working 10 hours every weekend with the following shift times: Saturday 11:00 - 16:00 and Sunday 11:00 - 16:00.
About the role
Delivering inspiring service, you will support with all aspects of our customer enquiries, across our group of Museums. You will be handling inbound calls and messages to help visitors and groups to plan visits, issuing tickets and product sales, and facilitating access to the group's collection and to its back-office teams and services.
As you progress in the role, you will specialise in different aspects of the contact centre's functions. You will be supported to expand on relevant skills, and to take pride in representing the Group by being a point of contact.
About you
Joining us, you will be able to work as part of an engaged, proactive and diverse team. You will have great communication skills with the ability to interact with people and share a range of information in a clear way. You will be able to handle enquiries patiently and calmly, to suggest and find appropriate answers/solutions, in a timely manner.
Crucially, you will have good attention to detail and good customer service, with the ability to engage professionally, courteously, and warmly with diverse audiences including a range of visitors and callers.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
• Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
• Career growth. We offer enhanced support with personal and professional development.
• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
• Health & Dental Insurance. Extra peace of mind, from day one.
• Wellbeing. All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
• Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
• Enhanced contributory pension. To support you in saving for the future.
• Interest-free loans. When you need a little extra cash for life events or home improvements.
• Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
#J-18808-Ljbffr
Do you have good customer service and communication skills? Would you like to represent the Science Museum Group, engage with our visitors and support with their enquiries?
About us
The Science Museum Group (SMG) encompasses the Science Museum, the National Railway Museum, the Science & Industry Museum, the Science & Media Museum and Locomotion. Making us the world's greatest alliance of science museums.
The Group Contact Centre at SMG is often the first point of contact for visitors, business partners, and members of the general public. It handles thousands of inbound enquiries each month on behalf of our five museums and national collections centre. This calls for the highest standards of customer service to maximise the customer's enjoyment of our museums and to bring our collections to life!
We are now recruiting a Contact Centre Advisor to join on permanent contract, based at the Science Museum in London with hybrid working available. This is a part-time role, working 10 hours every weekend with the following shift times: Saturday 11:00 - 16:00 and Sunday 11:00 - 16:00.
About the role
Delivering inspiring service, you will support with all aspects of our customer enquiries, across our group of Museums. You will be handling inbound calls and messages to help visitors and groups to plan visits, issuing tickets and product sales, and facilitating access to the group's collection and to its back-office teams and services.
As you progress in the role, you will specialise in different aspects of the contact centre's functions. You will be supported to expand on relevant skills, and to take pride in representing the Group by being a point of contact.
About you
Joining us, you will be able to work as part of an engaged, proactive and diverse team. You will have great communication skills with the ability to interact with people and share a range of information in a clear way. You will be able to handle enquiries patiently and calmly, to suggest and find appropriate answers/solutions, in a timely manner.
Crucially, you will have good attention to detail and good customer service, with the ability to engage professionally, courteously, and warmly with diverse audiences including a range of visitors and callers.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
• Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
• Career growth. We offer enhanced support with personal and professional development.
• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
• Health & Dental Insurance. Extra peace of mind, from day one.
• Wellbeing. All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
• Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
• Enhanced contributory pension. To support you in saving for the future.
• Interest-free loans. When you need a little extra cash for life events or home improvements.
• Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
#J-18808-Ljbffr
