Supporting the work of the Jeweller since 2006
We are Cooksongold, and we've been proudly supporting jewellers since 1918, with everything from precious metals to jewellery tools. We are part of HM Precious Metals, one of Europe's largest refiners and processors of precious metals. Based in the heart of Birmingham Jewellery Quarter, we are pioneering the future of precious metals.
We are a friendly, well-established and growing business of 280 employees. We are highly rated by our customers - we were awarded a Feefo Trusted Platinum Service Award for 2024 as a result of our excellent customer feedback ratings. We are currently looking to recruit a Contact Centre Sales Advisor to support our customers. With almost 60% of employees having worked at Cooksongold for over 5 years, why not come and join the team?
What you’ll be doing
Supporting inbound customers by taking orders and assisting with general queries Resolving issues from customers within our agreed timescales Promoting sales and products by cross and up-selling Providing email, live chat, and social support when required Identifying potential large sale leads and reporting them to the Contact Centre Manager for follow-up action What you’ll need to bring to the show
Previous customer service experience is a must The ability to cope with pressure at our peak times whilst working within the service levels Team Spirit – you’ll need to be prepared to get involved in whatever it takes to get the job done Jewellery making experience or qualification would be an advantage What we can offer you in return
A salary of £23,000 - £23,283 per annum An opportunity to work remotely Employee Assistance Programme – with free access to a GP, counselling & legal advice for you and your household Interest-free loans for travel to work costs (annual travel passes/parking permits/clean air zone passes) Up to 34 days of paid leave per year (including bank holidays) A generous pension scheme, employee contributions are matched by the company up to 8% Life Assurance up to 6 times salary Eyecare Vouchers provided by Specsavers Discount on company products To Apply: Please go to the Webrecruit recruitment portal to apply:
webrecruit.co
#J-18808-Ljbffr
Supporting inbound customers by taking orders and assisting with general queries Resolving issues from customers within our agreed timescales Promoting sales and products by cross and up-selling Providing email, live chat, and social support when required Identifying potential large sale leads and reporting them to the Contact Centre Manager for follow-up action What you’ll need to bring to the show
Previous customer service experience is a must The ability to cope with pressure at our peak times whilst working within the service levels Team Spirit – you’ll need to be prepared to get involved in whatever it takes to get the job done Jewellery making experience or qualification would be an advantage What we can offer you in return
A salary of £23,000 - £23,283 per annum An opportunity to work remotely Employee Assistance Programme – with free access to a GP, counselling & legal advice for you and your household Interest-free loans for travel to work costs (annual travel passes/parking permits/clean air zone passes) Up to 34 days of paid leave per year (including bank holidays) A generous pension scheme, employee contributions are matched by the company up to 8% Life Assurance up to 6 times salary Eyecare Vouchers provided by Specsavers Discount on company products To Apply: Please go to the Webrecruit recruitment portal to apply:
webrecruit.co
#J-18808-Ljbffr
