We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
Orbit are delighted to announce that we are looking to recruit a Content Lead. As the Content Lead, you will lead on the delivery of customer-focused communications across online and offline channels in line with brand and tone of voice guidelines.
You will excel in communicating clear narratives that help explain complex subjects and operational processes, focusing on what is most important to our customers whilst promoting our vision, values, and Customer Commitments.
In this crucial role, you will work closely with operational teams to plan, manage, and deliver a regular flow of well-planned, multi-channel customer communications for specific Orbit schemes undergoing improvements works. You’ll also respond to crisis and issues with clear communications that are appropriate for the audience and in line with our tone of voice and style guides.
What you'll achieve
Your key responsibilities will be to:
Plan, develop and implement improvements to customer communications across a range of channels including (but not limited to) direct mail, email, SMS, webpages, noticeboards, telephony scripts, and contractor communications.
Work alongside members of Communications & Brand, Customer Engagement, Research & Insight, and operational teams to ensure a consistent and well-aligned approach to how we communicate with customers.
Liaise with stakeholders across the business to source facts/information, keep them informed and updated, and manage approvals.
Ensure that all customer communication content promotes our vision, values, and Customer Commitments.
Create new high-quality customer-focused content suitable for distribution/publication across multiple channels and tailored to specific customer cohorts where appropriate.
What you'll bring
Essential skills
Critical thinker, good analytical and problem-solving skills, and ability to think creatively, strategically, and project plan.
The ability to inspire confidence with a wide range of stakeholders including customers, contractors, operational teams, and senior leadership.
Experience of developing communication and marketing strategies and using digital and print media to engage customers.
Ability to demonstrate a clear understanding of requirements of target audience and how to tailor content appropriately taking into account the channel and required outcomes.
First class interpersonal skills - highly collaborative, able to build relationships and work effectively across groups.
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work-life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate, or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues, and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
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Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work-life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate, or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues, and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
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