Contractual hours
36.25 Basis
Full time Job category/type
XPS Administration Date posted
03/12/2024 Job reference
REQ002655
Continuous Improvement Analyst - Training & System Demos Any XPS office location Hybrid Full Time Permanent
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential. Our Pensions Administration business continues to grow and we are now looking for a Continuous Improvement Analyst to join one of our vibrant offices with hybrid working. This is an exciting role and would most likely suit someone with previous experience as a Senior Pensions Administrator who is looking to develop and progress within continuous improvement - specifically within Training & System Demonstrations. A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn. We also provide wider ranging support to insurance companies in the life and bulk annuities sector. Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It’s about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they’re happy. Above all, it’s about ensuring everyone has a voice and feels valued. The Team Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection. The Role
As a Continuous Improvement Analyst with XPS, you will play a critical role in driving operational excellence, enhancing member experience, and achieving business objectives through the identification and implementation of process improvements.
This role is within the team supporting the migration of schemes to the new Aurora platform and the ongoing development of Alfresco Paas.
Specifically, this role will focus on:
Delivering training as we continue the roll out across the teams Internal and external system demonstrations Creation & ongoing maintenance of training guides/manuals Other duties and responsibilities may include:
Process Analysis/Definition – Facilitating and running sessions with key business representatives to drive out detailed business requirements for new business/new solutions for existing business Performance Metrics – Defining key performance indicators and metrics to measure performance and track improvements Data Analysis – Analysing data related to process performance Process Improvement Initiatives – Collaborating with teams across the operation to develop process improvement initiatives Risk Assessment – Analysing risks associated with process changes and improvements Stakeholder Engagement – Engaging with individuals from key stakeholder groups to ensure buy in and support for implementing changes System Development & Testing – Support the development of new tools and systems and undertaking functionality testing
Your profile Essential Criteria Extensive experience in pension administration. Ideally the role would be suited to a Senior Administrator looking to develop their skillset. The role holder will have a strong understanding of administration gained in an operational role. Experience in the design and delivery of training programmes - this includes scoping, designing, delivering the training, assessing effectiveness and the creation and ongoing maintenance of training materials First class communication skills with experience of presenting to both internal and external stakeholders. Ideally able to present complicated business matters to potential non-pensions technical users. Excellent interpersonal skills. Excellent stakeholder management skills. Well organised and positive attitude with the ability to plan, prioritise and effectively manage their work. Excellent analytical, problem solving, attention to detail, organisational and planning skills. Ability to work well under pressure, across multiple workstreams, delivering to time and quality standards. Experience of working directly with clients and business representatives. Desirable Criteria
Ability to think laterally across issues and challenges and seek collaborative solutions to problems. Produce consistent and high-quality results. Able to follow instructions, procedures and assimilate information quickly in a consistent manner. Produce high level to detailed specifications and play back to key parties in order to achieve agreement on requirements. Positively contribute to regular team meetings, implementing any recommendations or decisions made in terms of working practice and efficiencies.
What we offer: Find out more about
Life at XPS Find out more about
Our People Approach
We offer an attractive reward package, typical benefits can include: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle Life Assurance cover, four times basic salary XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS
What next: If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly. Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests. If you do not feel ready to apply or still have questions, please email us by clicking
here
The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list. XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion. #J-18808-Ljbffr
36.25 Basis
Full time Job category/type
XPS Administration Date posted
03/12/2024 Job reference
REQ002655
Continuous Improvement Analyst - Training & System Demos Any XPS office location Hybrid Full Time Permanent
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential. Our Pensions Administration business continues to grow and we are now looking for a Continuous Improvement Analyst to join one of our vibrant offices with hybrid working. This is an exciting role and would most likely suit someone with previous experience as a Senior Pensions Administrator who is looking to develop and progress within continuous improvement - specifically within Training & System Demonstrations. A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn. We also provide wider ranging support to insurance companies in the life and bulk annuities sector. Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It’s about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they’re happy. Above all, it’s about ensuring everyone has a voice and feels valued. The Team Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection. The Role
As a Continuous Improvement Analyst with XPS, you will play a critical role in driving operational excellence, enhancing member experience, and achieving business objectives through the identification and implementation of process improvements.
This role is within the team supporting the migration of schemes to the new Aurora platform and the ongoing development of Alfresco Paas.
Specifically, this role will focus on:
Delivering training as we continue the roll out across the teams Internal and external system demonstrations Creation & ongoing maintenance of training guides/manuals Other duties and responsibilities may include:
Process Analysis/Definition – Facilitating and running sessions with key business representatives to drive out detailed business requirements for new business/new solutions for existing business Performance Metrics – Defining key performance indicators and metrics to measure performance and track improvements Data Analysis – Analysing data related to process performance Process Improvement Initiatives – Collaborating with teams across the operation to develop process improvement initiatives Risk Assessment – Analysing risks associated with process changes and improvements Stakeholder Engagement – Engaging with individuals from key stakeholder groups to ensure buy in and support for implementing changes System Development & Testing – Support the development of new tools and systems and undertaking functionality testing
Your profile Essential Criteria Extensive experience in pension administration. Ideally the role would be suited to a Senior Administrator looking to develop their skillset. The role holder will have a strong understanding of administration gained in an operational role. Experience in the design and delivery of training programmes - this includes scoping, designing, delivering the training, assessing effectiveness and the creation and ongoing maintenance of training materials First class communication skills with experience of presenting to both internal and external stakeholders. Ideally able to present complicated business matters to potential non-pensions technical users. Excellent interpersonal skills. Excellent stakeholder management skills. Well organised and positive attitude with the ability to plan, prioritise and effectively manage their work. Excellent analytical, problem solving, attention to detail, organisational and planning skills. Ability to work well under pressure, across multiple workstreams, delivering to time and quality standards. Experience of working directly with clients and business representatives. Desirable Criteria
Ability to think laterally across issues and challenges and seek collaborative solutions to problems. Produce consistent and high-quality results. Able to follow instructions, procedures and assimilate information quickly in a consistent manner. Produce high level to detailed specifications and play back to key parties in order to achieve agreement on requirements. Positively contribute to regular team meetings, implementing any recommendations or decisions made in terms of working practice and efficiencies.
What we offer: Find out more about
Life at XPS Find out more about
Our People Approach
We offer an attractive reward package, typical benefits can include: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Flexible Bank holidays Pension scheme, matching contribution structure Healthcare cash plan Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle Life Assurance cover, four times basic salary XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS
What next: If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly. Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests. If you do not feel ready to apply or still have questions, please email us by clicking
here
The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list. XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion. #J-18808-Ljbffr
