Job Description
Are you ready to bring your passion for continuous improvement to the LEGO Group?
Join us for an exciting opportunity to work with our dynamic Consumer and Shopper Engagement (CSE) team in Slough and Berlin, where you'll implement impactful changes that truly make a difference!
No relocation assistance is offered for this position.
Core Responsibilities
Working collaboratively with our Senior Manager, Continuous Improvement you will implement the global strategy into your local areas.
Delivering data-driven and measurable productivity improvements, cost savings and results by leading large-scale continuous improvement projects and incremental initiatives for CSE.
Supporting the definition of global processes and standards, process mapping initiatives and developing a process improvement roadmap across the global CSE department.
Balancing a deep knowledge and expertise of our departmental processes, ways of working, systems and user needs with clear-sighted analysis of improvement opportunities.
Championing excellence, simplicity and high standards in both internal and external processes that are used by our internal CSE employees and self-served by our LEGO customers.
Project management and leadership of in-the-moment continuous improvement opportunities as well as larger, longer-term opportunities.
Building excellent, supportive working relationships with colleagues across many LEGO teams.
Coaching and project managing continuous improvement champions and ambassadors throughout the CSE department.
Do you have what it takes? Proven experience as a manager in Continuous Improvement.
Broad experience of working with a range of continuous improvement and process methodologies at scale (e.g. Agile, Scrum, Lean).
Confidence in working with and learning new systems and data programs.
Analytical skill to report and quantify continuous improvement opportunities and successes.
Strong collaboration and communication skills.
Highly proactive and independent in identifying opportunities for improvement and taking action to see them realised.
Knowledge of/Experience within a contact centre environment is beneficial but not essential.
What’s in it for you? Here is what you can expect: Family Care Leave
- We offer enhanced paid leave options for those important times. Insurances
– All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing
- We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount
– We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus
- We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace
- When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Join the LEGO team today.
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Delivering data-driven and measurable productivity improvements, cost savings and results by leading large-scale continuous improvement projects and incremental initiatives for CSE.
Supporting the definition of global processes and standards, process mapping initiatives and developing a process improvement roadmap across the global CSE department.
Balancing a deep knowledge and expertise of our departmental processes, ways of working, systems and user needs with clear-sighted analysis of improvement opportunities.
Championing excellence, simplicity and high standards in both internal and external processes that are used by our internal CSE employees and self-served by our LEGO customers.
Project management and leadership of in-the-moment continuous improvement opportunities as well as larger, longer-term opportunities.
Building excellent, supportive working relationships with colleagues across many LEGO teams.
Coaching and project managing continuous improvement champions and ambassadors throughout the CSE department.
Do you have what it takes? Proven experience as a manager in Continuous Improvement.
Broad experience of working with a range of continuous improvement and process methodologies at scale (e.g. Agile, Scrum, Lean).
Confidence in working with and learning new systems and data programs.
Analytical skill to report and quantify continuous improvement opportunities and successes.
Strong collaboration and communication skills.
Highly proactive and independent in identifying opportunities for improvement and taking action to see them realised.
Knowledge of/Experience within a contact centre environment is beneficial but not essential.
What’s in it for you? Here is what you can expect: Family Care Leave
- We offer enhanced paid leave options for those important times. Insurances
– All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing
- We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount
– We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus
- We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace
- When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Join the LEGO team today.
#J-18808-Ljbffr
