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Continuous Improvement Support, Ellesmere
Client:
Hiab Location:
Ellesmere, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
54c769b898c3 Job Views:
6 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing. Together, we keep everyday life moving to build a better tomorrow ● To drive fundamental change in our office processes, with a focus on Lean / Six Sigma implementation in a practical manner. ● To continuously improve the service planning, dispatch, execution, and billing processes. ● To liaise with customers to provide a consistently high level of customer service and be able to respond and adapt in a demanding commercial environment. Main tasks and responsibilities
To provide a high standard of service to our customers in line with agreed requirements and expectations and including the following duties: ● Utilize continuous improvement methodologies to improve our service planning, dispatch, execution, and invoicing processes to support customers across the UK and Ireland. ● Work with internal staff to improve processes, implement standard work, and make their work easier, safer, more efficient, and focused. ● Analyse service planning metrics and develop regular reports to track the impact of process improvements on customer satisfaction, efficiency, and cost savings. ● Value stream map office-based processes, with a focus on voice of the customer. ● Lead Kaizen events with service planning and associated staff at depots, field service, and customers. ● Deep-dive into processes to gain a fundamental understanding of process failures and successes, and translate that into improvement ideas. ● Deliver training sessions and workshops to upskill staff on continuous improvement tools and techniques, fostering a culture of operational excellence. ● Gather voice of the customer for key accounts and implement processes to action on that feedback. ● Work with key central service team members, including business services, Master Black Belts, and other groups to share and deploy best practices. ● Identify opportunities to reduce costs and improve efficiency within service planning and execution without compromising customer satisfaction. ● Adhering to Company processes and procedures. ● Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety. ● Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice. What you’ll need to succeed
Education: ● Bachelor’s degree in business, industrial engineering, or similar. Working experience: ● Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in an administrative role. ● SAP & Salesforce system knowledge would be preferable but is not essential. Competence and skills: ● Possess good I.T. skills. ● Lean Six Sigma training or willingness to attend training. ● Have excellent written and verbal communication skills. ● Be confident and comfortable interfacing with customer, other departments and stakeholders. ● Be self-motivated, capable of working under pressure, and able to operate with minimal supervision. ● Be a good team player and flexible with regards to tasks performed. Place of Work and travels
● Place of work: Hiab Ellesmere ● Occasional travel to Hiab Scotland, Hiab North, or Hiab Dudley ● Hybrid working
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Client:
Hiab Location:
Ellesmere, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
54c769b898c3 Job Views:
6 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing. Together, we keep everyday life moving to build a better tomorrow ● To drive fundamental change in our office processes, with a focus on Lean / Six Sigma implementation in a practical manner. ● To continuously improve the service planning, dispatch, execution, and billing processes. ● To liaise with customers to provide a consistently high level of customer service and be able to respond and adapt in a demanding commercial environment. Main tasks and responsibilities
To provide a high standard of service to our customers in line with agreed requirements and expectations and including the following duties: ● Utilize continuous improvement methodologies to improve our service planning, dispatch, execution, and invoicing processes to support customers across the UK and Ireland. ● Work with internal staff to improve processes, implement standard work, and make their work easier, safer, more efficient, and focused. ● Analyse service planning metrics and develop regular reports to track the impact of process improvements on customer satisfaction, efficiency, and cost savings. ● Value stream map office-based processes, with a focus on voice of the customer. ● Lead Kaizen events with service planning and associated staff at depots, field service, and customers. ● Deep-dive into processes to gain a fundamental understanding of process failures and successes, and translate that into improvement ideas. ● Deliver training sessions and workshops to upskill staff on continuous improvement tools and techniques, fostering a culture of operational excellence. ● Gather voice of the customer for key accounts and implement processes to action on that feedback. ● Work with key central service team members, including business services, Master Black Belts, and other groups to share and deploy best practices. ● Identify opportunities to reduce costs and improve efficiency within service planning and execution without compromising customer satisfaction. ● Adhering to Company processes and procedures. ● Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety. ● Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice. What you’ll need to succeed
Education: ● Bachelor’s degree in business, industrial engineering, or similar. Working experience: ● Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in an administrative role. ● SAP & Salesforce system knowledge would be preferable but is not essential. Competence and skills: ● Possess good I.T. skills. ● Lean Six Sigma training or willingness to attend training. ● Have excellent written and verbal communication skills. ● Be confident and comfortable interfacing with customer, other departments and stakeholders. ● Be self-motivated, capable of working under pressure, and able to operate with minimal supervision. ● Be a good team player and flexible with regards to tasks performed. Place of Work and travels
● Place of work: Hiab Ellesmere ● Occasional travel to Hiab Scotland, Hiab North, or Hiab Dudley ● Hybrid working
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