Job reference 321345
Contract Manager - Customer Success (Remote Working)
Starting salary £51,483
Car allowance of £4000 or £3500 cash equivalent, 10% annual bonus potential, generous annual leave offering of 25 days, plus bank holidays, increasing to 27.5 days after 10 years service, company pension scheme with highly competitive contribution rates.
Permanent, Full time
Remote Working / visits to customer sites and Royal Mail Operational sites such as our Hubs.
An exciting role has arisen to join Royal Mail as a Sales Contract Manager. The Sales Contract Manager is responsible for managing large or complex customer contracts or agreements, which need expertise to meet specific terms. This is a customer-facing role and the Contract Manager will work alongside the Sales Account Director/Account Manager to deliver value for both Royal Mail and Customers as well as ensuring specific contractual terms are met.
About The Role
In this position you'll: Ensure the contract terms between RM and the customer are met. Cross-functional interventions to deliver quality and/or other agreed SLA metrics. Conduct regular customer reviews to provide an effective forum to manage the delivery of the contract. Maximise contribution and reduce loss. Identify and manage new opportunities or risks. Management of key issues including change management, site/service take-on, variations to contract, contingency planning, etc. Providing customer intelligence and insight. Seek improvement opportunities to maximise efficiency and/or revenue. About You
You'll inspire and communicate with enthusiasm and passion even in difficult situations. You'll be commercially shrewd, with a challenger attitude that is focused on getting the best deal for RMG. You'll have strong forecasting, reporting and analytical skills with an ability to interpret metrics to drive performance improvement. You'll have a strong understanding of Royal Mail products and operational pipeline. Experience
Sales/Contract and Service Management Experience. Good understanding of Royal Mail products and services. Proven track record of consistent delivery against targets. Qualifications
ISP Registered Sales Professional (desirable or working towards). ISP Certified Sales Professional (desirable or working towards). Extra Benefits
RMG Share Schemes - partnership and matching share offer. Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave. Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills. Supportive and generous company sick pay. Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. Next Steps
The next stage of the selection process will be a face to face or virtual interview consisting of competency-based and role-specific questions. Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust and our people. We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you. Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. For more information on Royal Mail Group and our values please click here:
https://www.internationaldistributionsservices.com/en/about-us/ Closing Date: 17th January 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
#J-18808-Ljbffr
In this position you'll: Ensure the contract terms between RM and the customer are met. Cross-functional interventions to deliver quality and/or other agreed SLA metrics. Conduct regular customer reviews to provide an effective forum to manage the delivery of the contract. Maximise contribution and reduce loss. Identify and manage new opportunities or risks. Management of key issues including change management, site/service take-on, variations to contract, contingency planning, etc. Providing customer intelligence and insight. Seek improvement opportunities to maximise efficiency and/or revenue. About You
You'll inspire and communicate with enthusiasm and passion even in difficult situations. You'll be commercially shrewd, with a challenger attitude that is focused on getting the best deal for RMG. You'll have strong forecasting, reporting and analytical skills with an ability to interpret metrics to drive performance improvement. You'll have a strong understanding of Royal Mail products and operational pipeline. Experience
Sales/Contract and Service Management Experience. Good understanding of Royal Mail products and services. Proven track record of consistent delivery against targets. Qualifications
ISP Registered Sales Professional (desirable or working towards). ISP Certified Sales Professional (desirable or working towards). Extra Benefits
RMG Share Schemes - partnership and matching share offer. Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave. Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills. Supportive and generous company sick pay. Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. Next Steps
The next stage of the selection process will be a face to face or virtual interview consisting of competency-based and role-specific questions. Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust and our people. We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you. Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. For more information on Royal Mail Group and our values please click here:
https://www.internationaldistributionsservices.com/en/about-us/ Closing Date: 17th January 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
#J-18808-Ljbffr
