This is a great opportunity for a Contract Manager within the FM sector to join a well-established business. Based within the London Central Area, it's a perfect chance to jump into an active management role with a great structure in place. Our client is looking for someone who is both sales and technically focused.
Key Responsibilities include:
Responsible for the contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance. Daily management of the Engineering team including compliance with company disciplinary processes and procedures. To direct, instruct and manage all staff under their control as well as SSP’s ensuring compliance with working practices. To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client. Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both company and the contracts Senior Management. To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems. Liaise and keep informed both the client and the Area Manager on all aspects of contract problems (defects & deficiencies). To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio. To ensure quality is maintained throughout the facilities. Ensuring business policies and processes are effectively communicated, and implemented within the contract. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home. Qualifications/Experience desired:
Commercial awareness - Full P&L accountability Looked after multiple sites at a single time Recognised technical qualifications (C&G / NVQ) Minimum of 8-10 years proven Contract Management experience in an M&E, FM or critical environment HSE experience Highly motivated and self-aware Able to build strong and collaborative relationships with key customers and clients, an ability to quickly grasp their needs and an ability to galvanise resources to satisfy clients demands, to support account development and long-term sustainable and profitable tenure
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Responsible for the contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance. Daily management of the Engineering team including compliance with company disciplinary processes and procedures. To direct, instruct and manage all staff under their control as well as SSP’s ensuring compliance with working practices. To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client. Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both company and the contracts Senior Management. To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems. Liaise and keep informed both the client and the Area Manager on all aspects of contract problems (defects & deficiencies). To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio. To ensure quality is maintained throughout the facilities. Ensuring business policies and processes are effectively communicated, and implemented within the contract. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home. Qualifications/Experience desired:
Commercial awareness - Full P&L accountability Looked after multiple sites at a single time Recognised technical qualifications (C&G / NVQ) Minimum of 8-10 years proven Contract Management experience in an M&E, FM or critical environment HSE experience Highly motivated and self-aware Able to build strong and collaborative relationships with key customers and clients, an ability to quickly grasp their needs and an ability to galvanise resources to satisfy clients demands, to support account development and long-term sustainable and profitable tenure
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