Hours: 40 hour week - 8am-5pm Monday to Friday
Job Purpose: To provide effective administrative support to the whole company on a day-to-day basis, ensuring excellent service is delivered in accordance with a variety of contracts. Having the ability to be flexible to meet changing demands and undertake various tasks in order to deliver a quality service. To always provide high levels of customer service to our clients and their residents.
Main duties and responsibilities
As an Administrator you will report directly to the Admin Manager and Contract Manager. You will play a vital part of our team in the efficient operation of the business. You must have good written and verbal communication skills and have a high level of technical knowledge. The main duties of an Administrator include: Answer telephones, and deal with all telephone enquiries with a helpful, tactful approach, seeing the enquiry through to conclusion. To process works orders accurately and in a timely manner, ensuring that Priority, Target and Contract is taken into account. Monitor, update & distribute works using the company database to ensure that each order is completed, and all targets are met. Assist with booking appointments for works by telephone or email. Monitor and book any subsequent appointments. Liaise with clients, sub-contractors and members of the public. Keeping them informed and up to date with works progress or problems. Collate paperwork pertaining to completed orders through invoice stage. Maintain computerised records of all invoices produced and ensure that they are delivered to the relevant client department. Accurately reproduce and send test certificates. Accurately maintain filing systems. Partake in any other duty commensurate to the role. Adhere to the company’s quality management system and recycle correctly and responsibly. Salary and benefits
Competitive salary relative to experience (PAYE). 23 days holiday per year, and you can secure 1 extra day holiday per full year of service up to a cap of 25 days. From this allowance we will provide you the option to sell 3 days back to the company per year, or you can take 3 days into the next holiday year. Plus, statutory bank holidays (currently 8). Over and above the increased allowance, should either or both Christmas Eve and New Year’s Eve fall on a weekday, you will not be required to work past midday, but will be paid a full day. Auto enrolment into the government pension scheme. We pay time and a half rate for evening and Saturday working hours. Flexible working approach upon agreement. Amazing in-house training programme where training is given on and off site, inhouse and external E-learning platforms available. Development review and progression opportunities. Employee wellbeing focus with anonymous external support line.
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As an Administrator you will report directly to the Admin Manager and Contract Manager. You will play a vital part of our team in the efficient operation of the business. You must have good written and verbal communication skills and have a high level of technical knowledge. The main duties of an Administrator include: Answer telephones, and deal with all telephone enquiries with a helpful, tactful approach, seeing the enquiry through to conclusion. To process works orders accurately and in a timely manner, ensuring that Priority, Target and Contract is taken into account. Monitor, update & distribute works using the company database to ensure that each order is completed, and all targets are met. Assist with booking appointments for works by telephone or email. Monitor and book any subsequent appointments. Liaise with clients, sub-contractors and members of the public. Keeping them informed and up to date with works progress or problems. Collate paperwork pertaining to completed orders through invoice stage. Maintain computerised records of all invoices produced and ensure that they are delivered to the relevant client department. Accurately reproduce and send test certificates. Accurately maintain filing systems. Partake in any other duty commensurate to the role. Adhere to the company’s quality management system and recycle correctly and responsibly. Salary and benefits
Competitive salary relative to experience (PAYE). 23 days holiday per year, and you can secure 1 extra day holiday per full year of service up to a cap of 25 days. From this allowance we will provide you the option to sell 3 days back to the company per year, or you can take 3 days into the next holiday year. Plus, statutory bank holidays (currently 8). Over and above the increased allowance, should either or both Christmas Eve and New Year’s Eve fall on a weekday, you will not be required to work past midday, but will be paid a full day. Auto enrolment into the government pension scheme. We pay time and a half rate for evening and Saturday working hours. Flexible working approach upon agreement. Amazing in-house training programme where training is given on and off site, inhouse and external E-learning platforms available. Development review and progression opportunities. Employee wellbeing focus with anonymous external support line.
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