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Control Centre Advisor (Night Shifts) Full Time Permanent, Burgess Hill
Client:
First Recruitment Services Location:
Burgess Hill, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
229d3052593a Job Views:
85 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
The role:
The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. This role provides the vital link between motoring organisations, roadside staff and the customer/motorist. Duties of the position include: Receiving calls for assistance via electronic data transfer, fax and telephone. Recording all details taken from customers on the computer database. Communicating with all staff via radio, telephone, fax and mobile data. Monitoring progress of all work and keeping all parties updated. Updating computer job records with details of each job as operatives arrive and complete tasks. Providing customers with quotations for both roadside and workshop services. Receiving and verifying payment for work via cash, cheque and credit card. Carrying out invoicing of company work to motoring organisations. Updating both computer and paper records as necessary. Competencies required:
We are looking for an enthusiastic and self-motivated professional with the following qualities: Excellent planning and memory:
you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability. Team skills:
you will need to work with a small team of people within the control room and good communication is essential. Customer skills:
an excellent telephone manner and the ability to reassure customers. Shift pattern:
Four nights on, Four off, 12 Hour working shift time, shift start time can vary between 1700-0500 and 1900-0700. Salary Package:
Based on 42 hours per week. If you enjoy working shifts, like having a lot of free time and have a great customer services/phone manner then this is the ideal role for you. This is a superb opportunity for a night-shift worker to join an exceptional company. Apply today for immediate consideration. Short-listing will start soon. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy.
#J-18808-Ljbffr
Client:
First Recruitment Services Location:
Burgess Hill, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
229d3052593a Job Views:
85 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
The role:
The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. This role provides the vital link between motoring organisations, roadside staff and the customer/motorist. Duties of the position include: Receiving calls for assistance via electronic data transfer, fax and telephone. Recording all details taken from customers on the computer database. Communicating with all staff via radio, telephone, fax and mobile data. Monitoring progress of all work and keeping all parties updated. Updating computer job records with details of each job as operatives arrive and complete tasks. Providing customers with quotations for both roadside and workshop services. Receiving and verifying payment for work via cash, cheque and credit card. Carrying out invoicing of company work to motoring organisations. Updating both computer and paper records as necessary. Competencies required:
We are looking for an enthusiastic and self-motivated professional with the following qualities: Excellent planning and memory:
you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability. Team skills:
you will need to work with a small team of people within the control room and good communication is essential. Customer skills:
an excellent telephone manner and the ability to reassure customers. Shift pattern:
Four nights on, Four off, 12 Hour working shift time, shift start time can vary between 1700-0500 and 1900-0700. Salary Package:
Based on 42 hours per week. If you enjoy working shifts, like having a lot of free time and have a great customer services/phone manner then this is the ideal role for you. This is a superb opportunity for a night-shift worker to join an exceptional company. Apply today for immediate consideration. Short-listing will start soon. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy.
#J-18808-Ljbffr
